Noor Al Saedi
Summary
Sales Associate with a proven track record of driving results. Experienced in customer service, product knowledge within the shoe retail industry. Strong communication skills, a keen eye for style trends and the ability to build meaningful customer relationships.
Demonstrated success in boosting sales through personalized customer interactions and strategic display organization.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Footlocker
09.2022 - Current
- Assisted customers with finding the right size, style, and color of shoe.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
- Responded to customer inquiries regarding products and services offered.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
- Maintained updated records of inventory, sales, orders, returns.
- Processed customer payments using cash register or point-of-sale system.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Answered phone calls promptly and professionally while providing accurate information about store products and services.
- Cleaned fitting rooms after each use; removed items left behind by previous customers.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Provided product knowledge to customers on different styles of shoes.
- Followed company policies and procedures in order to provide excellent customer service.
- Greeted customers in a friendly and professional manner.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Maintained shoe department by organizing shoes by size, color and style.
- Maintained a clean and organized shoe display to ensure easy access and attractive presentation.
- Educated customers on shoe care and maintenance to promote product longevity.
- Provided exceptional customer service, resolving issues and answering inquiries to ensure a positive shopping experience.
- Presented different categories of shoes and shoe care products and explained features, benefits, and technical specs to generate sales.
- Measured customers' feet to recommend the best fit and comfort for various shoe types.
- Developed strong product knowledge to answer customer questions and make appropriate recommendations.
- Implemented upselling techniques to increase sales and meet daily targets.
- Seated customer to measure feet and properly fit with correct size shoes.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Collaborated with team members to achieve sales goals and contribute to the store's success.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
Sales Associate
Cotton On
05.2021 - 12.2023
- Opening and closing store 4 times a week.
- Assisted in creating displays to promote products.
- Processed special orders for out-of-stock items when necessary.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Managed cash register transactions accurately and efficiently.
- Resolved customer complaints in a timely manner.
- Processed orders accurately and efficiently using a POS system.
- Ensured compliance with company policies and procedures at all times.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Greeted customers and provided assistance with product selection.
- Provided excellent customer service to clients in person and over the phone.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Assisted customers with returns, exchanges and refunds.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Maintained cleanliness of the sales floor area at all times.
- Replenished merchandise on shelves as needed throughout the day.
- Accepted and completed cash and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers in locating products, providing detailed information and recommendations.
Cashier Assistant
Supa Iga
10.2018 - 09.2022
- Bagged groceries for customers after they have paid for their purchases.
- Followed company policies regarding refunds or exchanges of merchandise.
- Promoted special sales events or new products being offered in store.
- Performed opening duties such as turning on registers and balancing drawers for start-up operations.
- Greeted customers upon entering the store and provided assistance as needed.
- Handled customer complaints professionally and referred them to managers when necessary.
- Verified prices and rang up items correctly on the register.
- Adhered to safety regulations in handling sharp objects, cleaning chemicals and other hazardous materials.
- Handled customer complaints in a professional manner while remaining calm under pressure.
- Offered loyalty program discounts to customers when appropriate.
- Conducted price verifications while ensuring accuracy of pricing labels throughout the store.
- Maintained cleanliness of work area including counters, floors and display cases.
- Processed payments using cash register, credit and debit cards and gift cards.
- Assisted in stocking shelves with merchandise.
- Organized checkout lanes to ensure efficient customer flow.
- Greeted customers, answered questions and provided information on products.
- Operated a variety of equipment such as scanners, scales and wrappers.
- Monitored expiration dates on perishable items in order to remove outdated items from shelves.
- Tracked inventory levels by restocking shelves as needed.
- Provided accurate change when applicable.
- Balanced cash drawers at the end of each shift according to established procedures.
- Balanced cash drawer at the end of shift according to store policy.
- Reviewed tags on product shelves and made requested pricing changes.
- Answered questions and inquiries per shift regarding products, prices and availability.
Education
High School Diploma -
Dianella Secondary Collage
Dianella, WA10-2021
Skills
- Creative
- Work under pressure
- Motivated
- Organized
- Time management
- Leadership
- Teamwork
- Communication
- Arabic language
- Public speaking
- Computer literacy
- Retail loss prevention
- Promotional support
- Sales Development
- Order Processing
- Business Development
- Inventory Control
- Customer Needs Assessment
- Contract Preparation
- Product Sales
- Upselling
- Payment Processing
- Reliable and punctual
- Excellent communication skills
- Teamwork and Collaboration
- Product Promotions
- Conflict Resolution
- Positive and professional
- Store Opening and Closing
- Policy and Procedure Adherence
- Outgoing Personality
- Multi-tasking strength
- Sales expertise
- Problem-solving skills
- Merchandise Display
- Cash Handling
- Display Setup
- Inventory Tracking
- Exceptional customer service
- Stock replenishment
- Product Merchandising
- Customer Service
Availability
Monday 8am-8pm
Tuesday 8am-8pm
Wednesday 8am-8pm
Thursday 8am-10pm
Friday 8am-8pm
Saturday 8am-6pm
Sunday 9am-6pm
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
Footlocker
09.2022 - Current
Sales Associate
Cotton On
05.2021 - 12.2023
Cashier Assistant
Supa Iga
10.2018 - 09.2022
High School Diploma -
Dianella Secondary Collage
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