Noor Al Waely
Sydney
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Tutor
Little Star Tutoring
01.2023 - 11.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
Customer Service Representative
Crown Lift Trucks
07.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Datacom
01.2022 - 07.2022
- Attended workshops and conferences centered around increasing customer service skills
- Accurately verified information and updated information databases as necessary
- Greeted customers and provided them with excellent assistance
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Volunteer
Fast Fix Mobile
09.2021 - 11.2021
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Settled any customer disputes in a professional and pleasant manner
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Midwifery -
University of Technology
Sydney, NSW11.2025
Skills
- Ability to Multitask
- Communication
- Time Management
- Computer Skills
- Fast Learner
- Ability to Work in a Team
- Ability to Work Under Pressure
- Complaint Resolution
- Active Listening
Languages
English
Arabic
Personal Information
Place of Birth: Australia
Timeline
Customer Service Representative
Crown Lift Trucks
07.2023 - 09.2023
Tutor
Little Star Tutoring
01.2023 - 11.2023
Customer Service Representative
Datacom
01.2022 - 07.2022
Volunteer
Fast Fix Mobile
09.2021 - 11.2021
Bachelor of Midwifery -
University of Technology
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