Noor Al Waely
Regents Park,NSW
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Developed patient care skills and attention to detail in clinical environment, looking to transition into new field. Demonstrated ability to follow protocols and handle sensitive information, ensuring accuracy and confidentiality. Seeks to apply transferrable skills in dynamic and patient-focused setting.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Alliance Audiology
05.2025 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume call traffic, ensuring timely responses to customer needs.
- Managed inventory of audiology supplies, maintaining optimal stock levels for operational efficiency.
- Assisted call-in customers with questions and orders.
- Coordinated office operations and maintained organized filing systems for efficient information retrieval.
- Managed scheduling and calendar appointments, ensuring optimal use of executive time and resources.
- Supported patients with device troubleshooting, enhancing user satisfaction and device performance.
Retail Worker
Fast Fix Mobile
01.2024 - 05.2025
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding product features, pricing, and availability.
Student Midwife
Bankstown-Lidcombe Hospital
04.2022 - 01.2025
- Assisted in prenatal and postnatal care to support mothers' health and well-being.
- Monitored vital signs and documented patient information accurately for clinical assessments.
- Educated patients on childbirth processes and postpartum recovery strategies to enhance understanding.
- Implemented evidence-based practices to improve maternal care quality and patient satisfaction scores.
Tutor
Little Star Tutoring
01.2023 - 11.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
Customer Service Representative
Crown Lift Trucks
05.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Datacom
01.2022 - 08.2022
- Attended workshops and conferences centred around increasing customer service skills
- Accurately verified information and updated information databases as necessary
- Greeted customers and provided them with excellent assistance
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Assistant
Fast Fix Mobile
09.2021 - 11.2021
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Settled any customer disputes in a professional and pleasant manner
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Certificate III in Pathology Collection -
College LTT
Sydney, NSW08-2025
Skills
- Professional appearance
- Relationship building
- Reliability and punctuality
- Customer assistance
- Call center experience
- Paperwork processing
- Inbound call management
- Payment processing
- Office administration
- Fast learner
- Venipuncture technique
Educational Placement
- Student Midwife - 05/2022 - 01/2025
Bankstown-Lidcombe Hospital
- Phlebotomy Student - 08/2025 - 08/2025
Australian Clinical Labs
Languages
Arabic
Native/ Bilingual
Timeline
Customer Service Officer
Alliance Audiology
05.2025 - Current
Retail Worker
Fast Fix Mobile
01.2024 - 05.2025
Customer Service Representative
Crown Lift Trucks
05.2023 - 10.2023
Tutor
Little Star Tutoring
01.2023 - 11.2023
Student Midwife
Bankstown-Lidcombe Hospital
04.2022 - 01.2025
Customer Service Representative
Datacom
01.2022 - 08.2022
Retail Assistant
Fast Fix Mobile
09.2021 - 11.2021
Certificate III in Pathology Collection -
College LTT
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