Noor Bahnam
St Johns Park,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Youth officer
Department of Communities and Justice
08.2023 - Current
- Supervise young people in custody and ensure all their needs such as health, hygiene and wellbeing are met on a daily basis
- Respond to challenging situations
- Maintain a safe and secure environment for the young people and staff within the centre
- Proactively avert risk and solve problems
- Positive role model who is willing to reinforce boundaries
- Work in accordance with relevant department legislation, policies and procedures
- Follows a structured routine and help young people adjust to the routine by role modelling and demonstrating expectations
- Communicate well and find common ground with others
- Remain calm in high pressure situations
- Energetic and enjoy working as part of a team
- Willing to facilitate and participate in programs to develop the skills of young people
- Be confident in managing conflict in a high pressure and fast paced environment
Sales Consultant
Myer
05.2022 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
- Provided sales and customer service assistance to walk-in traffic
- Completed orders and organized product deliveries to meet customer timetables
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
Multicultural services officer
Settlement Service International
03.2023 - 01.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Served customers and followed outlined steps of service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Services Representative
Commonwealth Bank
10.2019 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
Customer Service officer
Settlement Service International
01.2019 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Assisted call-in customers with questions and orders
- Provided primary customer support to internal and external customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Completed data entry to record call notes, suggestions and questions
Education
Associate of science - Social Science
Westen Sydney University
High School diploma -
Cabramatta high school
Criminology And Criminal Justices - Criminal Justice
Western Sydney University
Sydney, NSW02.2025
Skills
- Law Enforcement
- Public Safety
- Crowd Control
- Community policing
- Courtroom Testimony
- Crime Scene Processing
- Surveillance
- multilingual
Languages
English
Arabic
Syriac
Administrativeandcomputerskills
- Microsoft Office
- Communication skills
- The ability to work autonomously
- Database management
- Enterprise Resource Planning
- Social media management
- A strong results focus
References
- Ricardo Mhasseb, 0481381361
- Jose Joaquin Castro Daiz, 0423963174
- Maryam, 0449048296
Timeline
Youth officer
Department of Communities and Justice
08.2023 - Current
Multicultural services officer
Settlement Service International
03.2023 - 01.2024
Sales Consultant
Myer
05.2022 - Current
Customer Services Representative
Commonwealth Bank
10.2019 - 11.2019
Customer Service officer
Settlement Service International
01.2019 - 09.2019
Associate of science - Social Science
Westen Sydney University
High School diploma -
Cabramatta high school
Criminology And Criminal Justices - Criminal Justice
Western Sydney University
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