Noor Kaur
Perth,Australia
Summary
Over 5 years of customer service experience with a proven track record in process improvement and client relationship building. Demonstrated ability to maintain high levels of customer satisfaction while managing a high-volume workload in deadline-driven environments. Fast learner with strong organizational skills and a commitment to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Clinipath Pathology
Perth, WA
04.2025 - Current
- Collected blood samples using proper techniques and equipment.
- Maintained sterile environment by following safety protocols and procedures.
- Documented patient information accurately in electronic health records.
- Maintained accurate records of patient information and test results.
- Administered basic first aid treatments if required during specimen collections.
- Demonstrated excellent communication skills when interacting with patients, families, co-workers, supervisors, and other healthcare professionals.
- Maintained accurate records of patient data and specimen collection procedures.
- Ensured that all collected specimens were properly labeled and stored according to protocol.
- Conducted quality control checks on all equipment used during the collection process.
- Performed venipuncture and skin punctures on patients of various ages.
- Adhered to safety protocols while handling hazardous materials or working with potentially infectious specimens.
- Followed strict chain of custody requirements when collecting evidence samples.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
Phlebotomist
Australian Clinical Labs
Perth, Australia
09.2024 - 11.2024
- Performed Venipunctures and capillary draws with precision, ensuring patient comfort and safety.
- Accurately labeled and handled specimens for laboratory analysis.
- Managed patient appointments, greeted patients, and verified patient details on request forms.
- Utilized strong customer service skills to provide compassionate care and support to patients.
- Maintained detailed records of patient interactions and specimen collections adhering to strict confidentiality protocols.
- Assisted in administrative tasks, including data entry, scheduling, and managing patient records.
- Collaborated with medical staff to ensure smooth operation of the collection Centre.
- Demonstrated excellent communication skills to effectively liaise with patients and healthcare professionals.
- Adhered to all safety and infection control procedures to maintain a sterile and safe environment.
Customer Service
Forecast DFO
Perth, Australia
02.2023 - 07.2024
- Opening/ closing store
- Processing end-of-day banking and sending out emails.
- Maintaining a positive attitude and relationships when dealing with customers and co-workers
- Processing payments and refunds on POS with accuracy
Sales Representative
Sherdian Myer
Perth, Australia
03.2023 - 06.2024
- Admin work
- Maintained knowledge of store promotions and displayed promotional ticketing weekly.
- Daily stock intake
- Set up Visual Merchandise
- Reaching day-to-day KPI Goals
- Assisted customers with locating and choosing merchandise in any store department.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Customer Service
Ted Baker DFO
Perth, Australia
11.2022 - 01.2023
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed payments and refunds on the POS with accuracy
- Aided customers if they had any questions about any items.
- Reaching day-to-day store KPI goals
- Escalated customer concerns to management when necessary
- Performing cleaning procedures throughout the store.
- Maintained positive relationships and attitude with customers and co-workers.
Front Of House Waitress
Petition Kitchen
Perth, Australia
12.2020 - 08.2022
- Housekeeping duties, polishing cutlery, wiping down tables/setting up tables, ensuring the restaurant is hygiene proficient.
- Assisting customers with how our menu works and helping them with any other questions they might have about the food
- Contribute to team success by completing jobs quickly and accurately
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Keeping a positive and friendly attitude while serving and greeting customers.
Education
Certificate III - Pathology Collection
LTT Australia
Perth, WA08.2024
high school diploma -
Lumen christi college
Perth, WA09.2020
Certificate II - Business
Lumen Christi College
Perth, WA11.2019
Certificate I - Business
Lumen Christi College
Perth, WA11.2018
Skills
- Flexibility and Adaptability
- Self-motivation
- Microsoft PowerPoint
- Microsoft Office Word
- Effective Time Management
- Teamwork
- Microsoft Office
- Critical thinking and problem solving
- Microsoft Excel
- Leadership
- Communication
- Adaptability
- Fast learner
- Attention to detail
- Computer skills
- Ability to work under pressure
- Ability to multitask
- Patient data management
- Electronic health records
- Patient care
- Recording data
References
References available upon request
Languages
English
References
References available upon request.
Timeline
Phlebotomist
Clinipath Pathology
04.2025 - Current
Phlebotomist
Australian Clinical Labs
09.2024 - 11.2024
Sales Representative
Sherdian Myer
03.2023 - 06.2024
Customer Service
Forecast DFO
02.2023 - 07.2024
Customer Service
Ted Baker DFO
11.2022 - 01.2023
Front Of House Waitress
Petition Kitchen
12.2020 - 08.2022
Certificate III - Pathology Collection
LTT Australia
high school diploma -
Lumen christi college
Certificate II - Business
Lumen Christi College
Certificate I - Business
Lumen Christi College
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