Summary
Overview
Work History
Education
Skills
Timeline
Generic

NOOR KHARBANDA

Rochedale South,Australia

Summary

Highly organized and results-driven Business Support and Operations professional with over five years of experience across corporate administration, customer service, project management and IT helpdesk support. Proven ability to streamline operational processes, manage day-to-day business functions, and deliver high-quality internal and external service. Strong communication and problem-solving skills, with a proactive approach to resolving issues and improving workflows. Adept at working in fast-paced environments, collaborating across teams, and maintaining a customer-first mindset. Committed to delivering efficiency, accuracy, and exceptional service in every task.

Overview

6
6
years of professional experience

Work History

Business Support Coordinator/Concierge

Great Southern Bank
07.2025 - Current
  • Provided professional front-of-house support, welcoming internal staff, executives, visitors, and external stakeholders, ensuring a seamless and positive experience at the corporate hub.
  • Managed meeting rooms, bookings, and event coordination, including AV setup, catering arrangements, and preparation of materials for internal meetings, training sessions, and executive visits.
  • Delivered high-level business support to leadership teams, including calendar management, travel coordination, document formatting, and handling sensitive correspondence.
  • Oversaw day-to-day office operations, including ordering supplies, liaising with building management and contractors, and ensuring a safe, well-maintained, and compliant work environment.
  • Acted as the primary liaison for IT, facilities, and security support requests, logging tickets, following up with internal teams or vendors, and ensuring timely resolution of issues impacting staff.
  • Supported internal communications and staff engagement initiatives, such as onboarding activities, internal newsletters, and coordination of corporate events and wellbeing programs.

CUSTOMER SERVICE CONSULTANT

AUSTRALIA POST
04.2025 - 05.2025
  • Provided high-quality, customer-focused service in a fast-paced working environment, consistently meeting Australia post service standards.
  • Resolved customer queries and concerns efficiently, demonstrating strong communication, empathy, problem-solving skills.
  • Promoted Australia post's range of products and services, identifying customer needs and offering tailored solutions to improved satisfaction and drive engagement.
  • Maintained a high level of product and policy knowledge to provide accurate information and support informed decision-making for customers.
  • Contributed to a collaborative team environment, supporting colleagues and working towards shared performance goals and service benchmarks.

SALES SUPPORT SERVICE CONSULTANT

TELSTRA BUSINESS TECHNOLOGY CENTRE
12.2023 - 03.2025
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Creating new Telstra Business accounts and adding personal information on customer accounts.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
  • Applied advance sales support skills and knowledge of JARVIS, CONSOLE, CAT, MNC, CSSA on daily basis.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Implemented effective training programs to improve the skills and performance of service consultants across the department.

SALES SUPPORT ADMINISTRATOR

CDM AUSTRALIA
10.2022 - 12.2023
  • Pioneered innovative approaches toward tasks regularly which kept our team ahead of competition and ensured consistently high results.
  • Reduced order processing time for enhanced customer experience by implementing automated systems and procedures.
  • Boosted sales performance by providing efficient support and guidance to the sales team.
  • Enhanced customer satisfaction through prompt issue resolution and effective communication.
  • Managed customer accounts, responding to inquiries and resolving customer service issues.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.

PROJECT ADMINISTRATOR

ADELAIDE LUXURY HOMES
05.2021 - 09.2022
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintain a cordial working relationship with stakeholders such as contractors, engineers, and tradespeople.
  • Coordinating quotes, engineering and structural requirements and assessing and identifying solutions in conjunction with engineers.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Effectively managing any variations.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Explained benefits, features and recommendations to maximize client retention.

ADMINISTRATION ASSISTANT

SAMMY'S ON THE MARINA
02.2020 - 04.2021
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Scheduled appointments, meetings and events for management staff.
  • Maintained accurate department and customer records.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.

Education

Masters of Project Management -

University of South Australia
Adelaide, SA
02.2021

Bachelor's of Technology - Computer Science Engineering

Chitkara University
08.2018

Skills

  • Cash Handling/UPOS
  • CRM
  • Client Relationship Building
  • Sales expertise
  • Technical Support
  • Administrative and Office Support
  • Excellent Communication
  • Metra Lockers
  • Gallager
  • Customer Relationship Management
  • Executive support
  • Corporate event management

Timeline

Business Support Coordinator/Concierge

Great Southern Bank
07.2025 - Current

CUSTOMER SERVICE CONSULTANT

AUSTRALIA POST
04.2025 - 05.2025

SALES SUPPORT SERVICE CONSULTANT

TELSTRA BUSINESS TECHNOLOGY CENTRE
12.2023 - 03.2025

SALES SUPPORT ADMINISTRATOR

CDM AUSTRALIA
10.2022 - 12.2023

PROJECT ADMINISTRATOR

ADELAIDE LUXURY HOMES
05.2021 - 09.2022

ADMINISTRATION ASSISTANT

SAMMY'S ON THE MARINA
02.2020 - 04.2021

Bachelor's of Technology - Computer Science Engineering

Chitkara University

Masters of Project Management -

University of South Australia

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