NOOR KHARBANDA
789 N0RTH EAST RD, VALLEY VIEW,SA
Summary
A dedicated customer service professional with over five years' experience in corporate and financial organizations seeking employment opportunities. Friendly and efficient communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Skilled in promoting sales and support to increase revenue while addressing diverse issues. Able to effectively manage a tasks in stressful situations with successful record of reducing customer dissatisfaction through acknowledgement and focused solutions to ensure smooth business operations and achievement of objectives.
Overview
4
4
years of professional experience
Work History
SALES SUPPORT SERVICE CONSULTANT
TELSTRA BUSINESS TECHNOLOGY CENTRE
12.2023 - Current
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Creating new Telstra Business accounts and adding personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Applied advance sales support skills and knowledge of JARVIS, CONSOLE, CAT, MNC, CSSA on daily basis.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Implemented effective training programs to improve the skills and performance of service consultants across the department.
SALES SUPPORT ADMINISTRATOR
CDM AUSTRALIA
10.2022 - 12.2023
- Increased overall productivity within the department by constantly evaluating available tools, resources and recommending improvements when necessary.
- Pioneered innovative approaches toward tasks regularly which kept our team ahead of competition and ensured consistently high results.
- Reduced order processing time for enhanced customer experience by implementing automated systems and procedures.
- Boosted sales performance by providing efficient support and guidance to the sales team.
- Enhanced customer satisfaction through prompt issue resolution and effective communication.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
PROJECT ADMINISTRATOR
ADELAIDE LUXURY HOMES
05.2021 - 09.2022
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintain a cordial working relationship with stakeholders such as contractors, engineers, and tradespeople.
- Coordinating quotes, engineering and structural requirements and assessing and identifying solutions in conjunction with engineers.
- Performed needs analysis and presented options based on findings to help customers make decisions. Mentored new employees on procedures and policies to maximize team performance.
- Effectively managing any variations.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Explained benefits, features and recommendations to maximize client retention.
ADMINISTRATION ASSISTANT
SAMMY'S ON THE MARINA
02.2020 - 04.2021
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Tracked project performance data to generate reports and keep management informed of important trends. Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
Education
MASTERS OF PROJECT MANAGEMENT -
University of South Australia
Adelaide, SA02.2021
BACHELOR'S OF TECHNOLOGY - COMPUTER SCIENCE ENGINEERING
CHITKARA UNIVERSITY
RAJPURA, INDIA08.2018
Skills
- Cash Handling/UPOS
- Client Relationship Building
- Complaint resolution
- Sales expertise
- Technical Support
- Warranty Claims Process Management
- Administrative and Office Support
- Multitasking and Organization
- Excellent Communication
- Handling Customer Complaints
- Customer Relationship Management
- Documentation And Reporting
REFERENCES
Available upon request!
Timeline
SALES SUPPORT SERVICE CONSULTANT
TELSTRA BUSINESS TECHNOLOGY CENTRE
12.2023 - Current
SALES SUPPORT ADMINISTRATOR
CDM AUSTRALIA
10.2022 - 12.2023
PROJECT ADMINISTRATOR
ADELAIDE LUXURY HOMES
05.2021 - 09.2022
ADMINISTRATION ASSISTANT
SAMMY'S ON THE MARINA
02.2020 - 04.2021
MASTERS OF PROJECT MANAGEMENT -
University of South Australia
BACHELOR'S OF TECHNOLOGY - COMPUTER SCIENCE ENGINEERING
CHITKARA UNIVERSITY