Noor Mazraa

• Assisted dentists during a wide range of clinical procedures, including restorations, extractions, endodontics, and hygiene treatments.
• Prepared treatment rooms by sterilizing instruments, setting up trays, and ensuring all equipment was clean, functional, and ready for use.
• Provided chairside support to dentists, ensuring smooth workflow and patient comfort throughout procedures.
• Educated patients on post-operative care, oral hygiene practices, and treatment plans as directed by the dental team.
• Managed patient records, appointments, and billing using dental practice management software.
• Maintained strict infection control standards, adhering to all regulatory guidelines and clinic protocols.
• Handled dental radiographs, including taking and developing X-rays under proper licensing and safety standards.
• Replenished supplies and monitored inventory to ensure the clinic was well-stocked and organized.
• Built strong rapport with patients, helping reduce anxiety and creating a welcoming, professional environment.
• Participated in ongoing training and professional development to stay current with best practices and new technologies in dental care.

Customer Service Representative – Domestic & International Airlines
Sydney Airport – Terminal 2, Terminal 3 & International Terminal

• Delivered exceptional customer service across multiple domestic and international airlines, maintaining a high level of professionalism in fast-paced, high-pressure airport environments.
• Assisted passengers with check-in, boarding, baggage inquiries, and flight information, ensuring smooth and efficient processing while adhering to airline and security protocols.
• Resolved customer concerns and last-minute travel issues with patience and efficiency, consistently meeting service standards and improving passenger satisfaction.
• Coordinated with ground staff, airline crew, and security teams to support on-time departures and seamless passenger transitions between terminals.
• Adapted quickly to varying airline systems and procedures, demonstrating flexibility and competence in a multi-airline setting.
• Supported international travelers with customs documentation, visa-related queries, and multilingual communication when needed.
• Maintained compliance with all aviation safety and security regulations, including identity verification and restricted baggage handling.
• Received commendations from supervisors and team leads for reliability, communication skills, and the ability to manage peak travel times with professionalism.

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Maintained safety with tidy, clean, and hazard-free home environments.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Quickly learned new skills and applied them to daily tasks
• improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.