NOOR MUTER
Summary
Customer relations professional with significant experience in fostering client relationships and ensuring customer satisfaction. Skilled in conflict resolution, communication, and problem-solving. Strong focus on team collaboration and adaptability to changing needs. Reliable and results-oriented, ready to contribute to achieving organizational goals.
Experienced with customer interaction and relationship management. Utilizes effective communication and problem-solving techniques to enhance client satisfaction. Track record of fostering long-term customer loyalty and building strong rapport.
Overview
4
4
years of professional experience
Work History
Customer Relations Consultant
BT Financial Group
03.2023 - Current
- Providing expert knowledge and assistance on superannuation and investment queries to a diverse range of advisors/customers.
- Able to learn the diverse range of products, legislation and company procedures within a strict deadline to ensure I am able to start working right away.
- Able to address customer inquiries, concerns, and providing solutions related to reach their needs.
- Tackling complex and intriguing problems with maximum efficiency to ensure KPI's are met and exceeded.
- Managing customer and adviser complaints and doing my best to resolve the complaint while tailoring the resolution to their needs.
- Delivering superlative service and ensuring the transmission of comprehensive, nuanced information to key stakeholders
- Balancing the sense of urgency in task prioritization with the maintenance of efficiency, all while disseminating an extensive wealth of information to fulfill stakeholder expectations
- Contributed to the growth of the business by identifying upselling opportunities during client interactions while maintaining integrity and transparency.
- Recognized consistently for outstanding performance in handling difficult situations with empathy and professionalism.
Customer and Warehouse Operator
The Iconic
03.2022 - 12.2022
- Able to handle customer on the phone queries regarding their order, logistics processes, delivery timeframes and company policies.
- Systematically update and uphold customer records in strict adherence to company protocols, ensuring the accurate preservation and accessibility of vital information
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Offer support to warehouse operators in handling inquiries, thereby enhancing service delivery and optimizing inventory management
- Participate in ongoing training and professional development to stay up-to-date with product knowledge and industry trends.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Team Member
KFC
04.2021 - 09.2022
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
Responsible Service of Alcohol -
CBD College
Sydney, 200005-2024
Responsible Conduct of Gambling -
CBD College
Sydney, NSW05-2024
High School Diploma -
Fairvale High School
Fairfield West, NSW 11-2022
Skills
- Communication Skills
- Adaptability
- Stakeholder Management
- Problem Solving
- Fast Learner
- Strong multitasking
- Customer service expertise
- Highly reliable
- Team player attitude
- Patience and tolerance
Hobbies and Interests
- Fishing
- Basketball
- Travelling
- Hiking
- Reading
References
References available upon request
Timeline
Customer Relations Consultant
BT Financial Group
03.2023 - Current
Customer and Warehouse Operator
The Iconic
03.2022 - 12.2022
Team Member
KFC
04.2021 - 09.2022
Responsible Service of Alcohol -
CBD College
Responsible Conduct of Gambling -
CBD College
High School Diploma -
Fairvale High School
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