Noor Syeda
Weir Views,VIC
Summary
To associate with well-established organization that promises a creative and a challenging career with a co-operative work culture that fosters the steady growth of the organization and my carrier also to work in a professional and growth-oriented environment to attain professional and personal satisfaction by gaining Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Inbound Customer Consultant
TAL Insurance
08.2022 - Current
- Managing Inbound calls Identifying customer needs Taking payments Outbound calls when required attention Clarifying customer needs
- Generating and encrypting documents requested my customer and sending it through.
- Followed up with existing customers to provide additional support and address concerns
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Inbound customer consultant
Startek(mortgage Operations)
01.2022 - 08.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Inbound customer service and sales consultant
TSA(HCF)
09.2018 - 12.2021
- Managing Inbound calls Identifying customer needs Taking payments Outbound calls when required attention Clarifying customer needs Responded to telephone and in-person requests for information
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Followed up with existing customers to provide additional support and address concerns
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Administrative Assistant and Receptionist
Central Family Day Care
09.2012 - 04.2018
- Greeting all visitors Taking and ensuring messages are passed to the appropriate staff member on a timely basis Possibly managing office supplies such as stationery, equipment and furniture Interacting with the clients for managing Diary management and management of meeting rooms Answering calls and Transferring calls as necessary Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Diploma In Bussiness - Specialized in Business
Western Institute Of Technology
04.2011
B.Tech - Specialized in Electronics and Communication Engineering
Jawaharlal Nehru Technological University
05.2008
Skills
- Complaint Handling
- Active Learning
- Policies and Procedures Adherence
- Excellent Communication
- Calm and Professional Under Pressure
- Organizational Skills
- Written Communication
- Microsoft Exchange
- Customer Relations
- Customer Data Confidentiality
- Credit card payment processing
- Adaptability and Flexibility
Timeline
Inbound Customer Consultant
TAL Insurance
08.2022 - Current
Inbound customer consultant
Startek(mortgage Operations)
01.2022 - 08.2022
Inbound customer service and sales consultant
TSA(HCF)
09.2018 - 12.2021
Administrative Assistant and Receptionist
Central Family Day Care
09.2012 - 04.2018
Diploma In Bussiness - Specialized in Business
Western Institute Of Technology
B.Tech - Specialized in Electronics and Communication Engineering
Jawaharlal Nehru Technological University
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