NOOR UL AIN MALIK
Cairnlea
Summary
Dynamic and customer-oriented professional with a proven track record in delivering outstanding service in high-energy settings. Skilled in addressing customer inquiries, managing complaints, and providing customized solutions with efficiency and compassion. Possesses strong multitasking capabilities, a positive outlook, and a dedication to maintaining company standards while improving the overall customer experience.
Overview
3
3
years of professional experience
Work History
Florist
Lynch Group
04.2025 - 05.2025
- Assembled, arranged, and prepared floral products for wholesale and retail distribution, ensuring high standards of quality and freshness.
- Maintained efficiency in a fast-paced warehouse environment, meeting daily production targets and managing inventory.
- Collaborated with a team to fulfill large orders and seasonal promotions for supermarkets and retail clients.
- Applied knowledge of floral care, handling, and presentation to support consistent product excellence.
- Adhered to safety and hygiene protocols in a cold storage environment.
Mail House Officer/Data Entry Officer
Victorian Electoral Commission
09.2024 - 11.2024
- Sorting mail for VEC
- Reporting mail issues
- Handling mail distribution
- Accurately enter data from physical or digital sources into database systems
- Update existing records with changes to delivery addresses or customer information
- Verify data for accuracy and completeness before submission
- Maintain and manage confidential customer records in compliance with data protection policies
Sales Assistant/Warehouse Worker
Toprank Pty Ltd.
10.2023 - 10.2024
- Enhancing order management productivity by means of fulfilling orders efficiently
- Liaising with stakeholders to negotiate supplier rates
- Storing and organising products in an efficient and accessible manner
- Providing timely and effective solutions to customer's written and verbal enquiries
- Resolving customer issues with efficiency and professionalism
Front Desk Receptionist
Metro Cash & Carry
02.2022 - 06.2023
- Answering and directing phone calls
- Managing and maintaining the reception are, including tidiness and organisation
- Directing clients to appropriate staff members or departments
- Providing exceptional customer service and ensuring a positive experience for visitors
- Issuing visitor badges or identification cards, and ensuring they are returned upon departure
Education
Bachelors - Business - Administration HRM
Government College University Women Sialkot
01.2019
M.Phil. - Human Resource Management
Kinnaird College Lahore
01.2022
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
Timeline
Florist
Lynch Group
04.2025 - 05.2025
Mail House Officer/Data Entry Officer
Victorian Electoral Commission
09.2024 - 11.2024
Sales Assistant/Warehouse Worker
Toprank Pty Ltd.
10.2023 - 10.2024
Front Desk Receptionist
Metro Cash & Carry
02.2022 - 06.2023
M.Phil. - Human Resource Management
Kinnaird College Lahore
Bachelors - Business - Administration HRM
Government College University Women Sialkot
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