Noora El Skaf
Summary
Driven and enthusiastic, I aim to leverage my passion for construction and contribute my skills and knowledge to a dynamic organisation as a construction professional. My objective is to secure a challenging role that allows me to apply my expertise in project management, problem-solving, and attention to detail to successfully execute construction projects from inception to completion. By securing a position in the construction industry, I am confident that my dedication, skills, and enthusiasm will contribute to the successful execution of projects, driving growth and achieving organisational objectives.
Overview
7
7
years of professional experience
Work History
Claims Coordinator
Paynter Dixon
02.2023 - Current
- Lodging and coordinating new claims
- Drafting and issuing contracts
- Managing estimators - main contact with customers, insurance companies, brokers, strata managers and trades (inbound/outbound calls)
- Review reports, estimates, and quotes for submission to the insurance company
- Review claims to make sure invoicing requirements are met, update accounts as necessary and answer inquires
- Managing database
- Allocate work orders and make safes to trades
- Track claim performance - Managing low and high assortment of jobs from triage to invoicing including variations
- Handled litigation, complex claims and high-profile cases involving large settlement values.
- Organised and participated in claim review meetings and new business presentations.
- Optimised organisational systems for payment collections, excess/deposits and record-keeping.
Claims Coordinator
White Wolf Constructions
01.2022 - 02.2023
- Mitigated client claim exposures through strategic management of claims.
- Analyzed losses and current claim statuses to determine need for updated loss runs.
- Coordinating and managing assessors and supervisors
- Managing low and high assortment of jobs from triage to invoicing including variations
- Reviewing reports, scope of works, excess for submissions to the insureds and insurance companies
- Managing and allocating work orders to external trades
- Main contact with customers, insurance companies and trades (inbound/outbound calls)
- Scheduling repairs, providing updates to the insurance companies via client systems, phone calls and emails
- Track repairs performance - Liaising with clients, insurance companies, trades and assessors about the claims and ensuring all online database is updated
- Ensuring clients and insurance companies experience a smooth claims process
- Approve/decline and upload invoices from trades
Project Administrator
Chalouhi
02.2020 - 10.2021
- Data entry
- Ensure resource availability and allocation
- Assist developing a detailed project plan to monitor and track progress
- Measure project performance using appropriate tools and techniques
- Report to management as needed
- Manage the relationship with the client and all stakeholders
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Track project performance
- Develop comprehensive project plans to be shared with clients as well as other staff members
- Attend conferences and training to maintain proficiency - Develop spreadsheets, diagrams and process maps to document needs
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
Traffic Control Team Leader
Lack Group Traffic Control
01.2018 - 02.2020
- Manage a team of contact centre call staff
- Provide advice to the complaints Commissioner about tends and emerging issues
- Supervise and motivate staff
- Promote workplace practices consistent with the commissions policies and values
- Provide high level traffic control
- Carried out day-day-day duties accurately and efficiently.
Office Administrator
First Choice Rigging and Constructions
03.2018 - 05.2019
- Liaising with Clients and Sub-Contractors
- Client meetings
- Candidate relations
- Assisting Project coordinators
- Working closely with business development team
- Data entry
- Basic office duties
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office manager
Laing and Simmons
02.2016 - 03.2018
- First point of contact for the office
- Dairy management including liaising with both internal and external stakeholders, often managing appointments across multiple time-zones
- Setting up documents, reports, presentation prior meetings
- Maintaining contact information of clients and contractors
- Liaising with clients and external suppliers
- Facilitation of all administrative client queries
- Provide administrative client queries
- Provide administrative support
- Meeting and greeting candidates and setting them up for interviews
- Receiving quotes for services, negotiating prices
Education
Bachelor Of Construction Management - Construction Management
Western Sydney University
L4W
Skills
- Competencies:
- Blue, white yellow card holder
- ACCIONA induction card holder
- Software Skills:
- Microsoft Office: Word, Excel, Access, Publisher, Outlook, PowerPoint, OneNote
- Adobe: Photoshop CS6
- Google: Drive, Docs, Sheets, Slides
- Billing: Leap, Flexi Purchase
- Microsoft Lynch
- Simpro, Xero, Deputy, Assignar, Opus, Symbility, Prime
- ArchiCAD 21, 22, 23, 26
- Skills :
- Typing speed: 80 words per minute
- Excellent communication skills verbal and written
- Attention to detail
- Administration and document management
- Time management
- Forecasting and prioritization
- Versatile and adaptive to working environment
- Effective interpersonal, written & oral communication skills
- Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers
- Comprehensive knowledge of laws, regulations and industry best practices
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Claims Coordinator
Paynter Dixon
02.2023 - Current
Claims Coordinator
White Wolf Constructions
01.2022 - 02.2023
Project Administrator
Chalouhi
02.2020 - 10.2021
Office Administrator
First Choice Rigging and Constructions
03.2018 - 05.2019
Traffic Control Team Leader
Lack Group Traffic Control
01.2018 - 02.2020
Office manager
Laing and Simmons
02.2016 - 03.2018
Bachelor Of Construction Management - Construction Management
Western Sydney University
L4W
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