NOORJAHAN BEGUM

• Key Position Performance accountabilities and responsibilities:
• Profit and loss reporting, Cash handling, Investigations for cash loss Business Audits, Payroll, Managing team expenses, Accessing all financial reports and sorting key data sources, Customer service, Store Credits, Remuneration Budgets, Rostering, Team training, WHS
• Created weekly and monthly reports and presentations for management team
• Maintained records and logs of work performed and materials and equipment used
• Inspected cleanliness of common areas and offices
• Complied with safe operating practices and assessed operational procedures against best practices
• Managed site development with assistance from civil engineers and complied with city and county ordinances
• Established team priorities, maintained schedules and monitored performance
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Identified and communicated customer needs to supply chain capacity and quality teams
• Monitored, coached, and supervised team of [Number] employees in [year]

Communication Skills: Clear and effective communication is crucial. Listen actively to customers, ask clarifying questions, and express yourself clearly and professionally. Use appropriate language, tone, and body language.

Empathy and Understanding: Show genuine empathy and understanding towards customers' concerns, needs, and emotions. Put yourself in their shoes to better address their issues.

Patience: Remain calm and patient, even when dealing with challenging or irate customers. Avoid getting defensive or frustrated and maintain a positive attitude.

Problem-Solving: Analyze issues and provide practical solutions to customers' problems. If a solution is not immediately available, assure customers that you are working to resolve their issue and keep them updated.

Product Knowledge: Be well-versed in the products and services offered by your company. This enables you to provide accurate information and help customers make informed decisions.

Adaptability: Every customer is unique, and situations can vary. Be flexible and adaptable in your approach to meet the diverse needs of customers.

Time Management: Efficiently manage your time to address customer inquiries promptly without making them wait excessively. Prioritize tasks to ensure effective service delivery.

Conflict Resolution: Handle conflicts and disputes professionally and constructively. Work towards finding a mutually satisfactory resolution while maintaining a positive customer experience.

Positive Attitude: Approach interactions with a positive and friendly demeanor. A positive attitude can significantly influence the way customers perceive their experience.

Active Problem-Solving: Instead of merely reacting to issues, proactively identify potential problems and address them before they escalate. This demonstrates your commitment to customer satisfaction.

Attention to Detail: Pay close attention to customer requests, preferences, and any specific instructions they provide. Small details can make a significant impact on customer satisfaction.

Technical Proficiency: If your role involves using technology or software, develop proficiency in relevant tools to efficiently assist customers and troubleshoot technical issues.

Cross-Selling and Upselling: While assisting customers, identify opportunities to recommend additional products or services that could enhance their experience or meet their needs.

Teamwork: Collaborate effectively with colleagues, especially when transferring calls, escalating issues, or sharing information about customers' needs and preferences.

Follow-Up: When necessary, follow up with customers to ensure their issues were resolved to their satisfaction and inquire if they need further assistance.

• Roles and Responsibilities
• Conducting experiments under the assistance of scientists
• Investigating and studying the growth, chemical and microbial structure of micro-organisms such as bacteria, fungi, yeast, and other enzymes
• Making observations, researching, and analysing the data
• Preparing laboratory reports, writing articles based on the research conducted and presenting the data at scientific meetings or conferences
• Support the editorial operations with content management of journal publication and work in liaison with academic supervisors to coordinate the review process on manuscripts submitted by the science investigators.

• Raise standards of student attainment and achievement within Science and monitor and support student progress
• Also work with colleagues in the Science Department to formulate plans which have coherence and relevance to the needs of the individual students and to the aims and objectives of the high school.