Noor Ul Ain Haseeb
Austral,NSW
Summary
Customer-focused Business, Sales, and Operations Professional with strong experience in high-volume customer service, administrative support, CRM systems, and stakeholder engagement. Proven ability to manage complex customer enquiries, resolve issues with empathy and professionalism, and deliver accurate administrative and processing support in fast-paced environments. Highly organised, detail-oriented, and skilled in communication, process improvement, and relationship management.
Overview
12
12
years of professional experience
Work History
Sales Associate
Ray White Real Estate
Ingleburn, Australia
06.2022 - Current
- Delivered high-quality customer service to diverse clients through phone, email, and in-person interactions.
- Built strong client relationships via effective communication and personalized service delivery.
- Managed customer records using CRM systems to maintain accuracy and consistency.
- Organized multiple calendars, scheduling appointments to enhance operational efficiency.
- Resolved customer complaints with professionalism, achieving positive outcomes while meeting business needs.
- Analyzed customer feedback, identifying opportunities to enhance service quality and satisfaction.
- Collaborated with cross-functional teams to ensure consistent handling of inquiries and service standards.
Sales Associate
Prudential Real Estate
Narellan, Australia
01.2022 - 05.2022
- Responded to customer enquiries and provided timely, accurate information to support informed decision-making.
- Prospected and maintained a comprehensive customer database, ensuring accurate records and follow-ups.
- Prepared market analysis reports and sales presentations to support customer consultations.
- Maintained a professional online presence to improve customer engagement and accessibility.
- Supported customers through the end-to-end sales process with a strong focus on service and communication.
Administrative Assistant
Project Vision
Sydney, Australia
02.2015 - 03.2016
- Provided administrative and customer support in a busy office environment.
- Managed calendars, emails, appointments, and meeting schedules to ensure smooth daily operations.
- Compiled and analysed data to produce accurate reports and presentations for stakeholders.
- Created and distributed weekly operational updates to staff.
- Developed and implemented efficient filing and record management systems, reducing document retrieval time by 50%.
- Supported internal and external stakeholders with professional and responsive service.
Sales Coordinator
ORO Interior & Architecture
Sydney, Australia
06.2014 - 01.2015
- Acted as a key point of contact for customers, ensuring timely responses and high-quality service.
- Maintained and updated customer databases to support service delivery and reporting.
- Analysed customer feedback and trends to improve products and services.
- Coordinated with internal teams to support sales operations and customer needs.
- Contributed to improved customer satisfaction through proactive communication and follow-up.
Education
Diploma - Property & Real Estate Practice
TAFE NSW
NSW01.2021
Graduate Diploma - Interior Design
Institute of Interior Design
NSW01.2017
Bachelor - Architectural Engineering
University of Engineering & Technology
Pakistan01.2012
Skills
- Customer service and support
- Communication skills
- High-volume service management
- Enquiry resolution
- Complex interaction management
- Conflict resolution strategies
- Complaint handling expertise
- Clear written communication
- Clear verbal communication
- Empathy and fairness
- Professionalism in service
- Relationship building
- Accurate data entry
- Record management systems
- CRM proficiency
- Database management
- Calendar and inbox management
- Appointment scheduling
- Report preparation and documentation
- Process improvement initiatives
- Workflow optimisation techniques
- Attention to detail and compliance
- Pressure resilience and adaptability
- Time management and prioritisation skills
- Team collaboration and stakeholder coordination
Timeline
Sales Associate
Ray White Real Estate
06.2022 - Current
Sales Associate
Prudential Real Estate
01.2022 - 05.2022
Administrative Assistant
Project Vision
02.2015 - 03.2016
Sales Coordinator
ORO Interior & Architecture
06.2014 - 01.2015
Diploma - Property & Real Estate Practice
TAFE NSW
Graduate Diploma - Interior Design
Institute of Interior Design
Bachelor - Architectural Engineering
University of Engineering & Technology