Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
References
Timeline
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Nooshin Khaleghi Sohi

Nunawading,Victoria

Summary

Dynamic team player with a proven track record in customer service, honed at Myer and Hyperstar market. Excelled in complaint resolution and payment processing, boosting customer satisfaction through exceptional service and efficiency. Skilled in computing and adept at fostering positive relationships, I bring a high-energy attitude and a commitment to excellence in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Myer
Doncaster, VIC
09.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed positive relationships with customers through friendly interactions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Myer
Morley, WA
10.2021 - 02.2022
  • Working in different departments such as homeware, cookware, womenswear, and kids' wear.
  • Learning how to remain calm and do a great job during busy periods.
  • Doing stock take.
  • Managing fitting rooms, making them clean, and putting all clothes back in between serving a customer.
  • Answering phone calls and finding the merchandise they are looking for.
  • Cash clearance and reconciliation at the end of the shift.
  • Familiar with the processes of refunding, returning, exchanging, putting on hold, and giving discounts.
  • Professional in working with POS.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Cashier

Hyperstar market
Tehran, Iran
06.2020 - 10.2020
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customers' questions and provided information on store procedures or policies.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Face-to-face contact with customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Meeting the branch target.
  • Ensured compliance with all safety regulations within the store environment.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Built and maintained productive relationships with employees.
  • Issued receipts, refunds, credits or change due to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Maintained work area and kept cash drawer organized.

Cashier

Nikoo tan poosh Men and Women wear Store
Tehran, Iran
02.2019 - 07.2019
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Scanned items and checked pricing on cash register for accuracy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Counted and balanced cashier drawers.
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Mullauna College
Mitcham, VIC
10-2024

Skills

  • Customer Service
  • Organizational skills
  • Time management
  • Attention to detail
  • Prioritization
  • Ability to work in a fast-paced environment
  • Team player
  • Diversity Awareness
  • Self-motivation
  • Multi-tasking
  • Autonomy
  • Written communication
  • Verbal communication
  • Money handling
  • Complaint resolution
  • Refunds processing
  • Critical thinking
  • Store maintenance
  • Payment processing
  • Adaptive team player
  • Product knowledge
  • Order processing
  • Active listening
  • Relationship building
  • Creative problem solving
  • High-energy attitude
  • Call center procedures
  • Positive and professional
  • Strong teamwork
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

Accomplishments

  • Achieved a study score of 50 in Persian
  • Premier's Victorian Certificate of Education (VCE) Awards Recipient
  • Excellence Awards in all subjects, Year 10 to Year 12

Languages

Persian
Native/ Bilingual
English
Native/ Bilingual
Arabic
Limited

Affiliations

  • Professional Swimming Coach Certification
  • Enjoys playing volleyball, basketball, and badminton
  • Piano Proficiency
  • Passionate about singing and dancing
  • Extensive reading in science and personal development literature
  • Passionate about health-related literature and industries
  • Enjoy tackling complex and challenging issues
  • Proficient in Mathematics, Physics, and Chemistry

Certification

  • Lifeguard
  • Food Handling
  • First Aid

References

References available upon request.

Timeline

Customer Service Representative

Myer
09.2022 - Current

Customer Service Representative

Myer
10.2021 - 02.2022

Cashier

Hyperstar market
06.2020 - 10.2020

Cashier

Nikoo tan poosh Men and Women wear Store
02.2019 - 07.2019

High School Diploma -

Mullauna College

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Nooshin Khaleghi Sohi