Marko Tomanovic
Cecil Hills,NSW
Summary
I am looking to continue furthering my career within the field of social work and develop a large range of knowledge and skills to assist with this. I am a motivated and hardworking individual with a passion for empowering and supporting vulnerable people, providing an opportunity for them to support themselves in the long-term.
Overview
9
9
years of professional experience
Work History
Case Coordinator
NSW Health
06.2023 - Current
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimise effectiveness.
- Provided support and psycho-education for consumers and their families/carers with regard to recovery from early psychosis and other mental health related concerns.
Out of Home Care Caseworker
Department Of Communities And Justice
09.2022 - 06.2023
- Conducting monthly home visits, assessing the home while building healthy rapport with both children and carers, determining their needs and working with them to build a holistic quality of life in their placements.
- Building contact pathways with parents of children that are in care and contact agencies, to facilitate family time and keep them connected to their children
- Formulating out-of-home-care case plans that outlined the strengths and needs of the child while in care, while determining desirable outcomes for the child and the necessary actions to achieve these goals.
- Experience utilising ChildStory, inputting and retreiving data, to keep records up to date and ensure that new data is relevant and accurate.
Student Support
Broderick Gillawarna School
06.2021 - 12.2021
- 600 hours of placement experience through the University of Western Sydney.
- Supported children in the classroom through talking with them, answering their questions and explaining the activities that they could complete.
- Through Covid, wrote a research paper and formulated documents for parents to access to understand what external supports would be available for their children and how they could support their learning at home.
Intake Officer
Seniors Rights Service
01.2020 - 06.2021
- Handled incoming calls across NSW from vulnerable older people.
- Acted as first point of contact in the form of over-the-phone consultation, with older people and carers, providing emotional support and determining if the service was able to be of assistance.
- Developed knowledge of referral pathways for clients that were in need of services that were not provided or in-scope of the service.
- Developed knowledge of the Charter of Aged Care Rights and National Disability Insurance Scheme (NDIS).
- Worked closely in an interdisciplinary team, involving advocates, solicitors and social works to assist in providing support and advice for various matters, either legal or elder abuse related.
Customer Service
McDonald's
10.2017 - 03.2018
- Interacted with customers and ensured that their needs were met and were satisfied with the quality of service and product they were served.
- Ensured that workspaces were sanitary and suitable to be utilised for the benefit of both workers and customers.
Volunteer Instructor
KMA Liverpool
01.2015 - 01.2018
- Gained experience working with children and teenagers, understanding their needs and how best to assist them .
- Patiently guided students through exercises and activities so that they could complete them to their best ability.
- Understanding the best methods to prioritise their growth and development through martial arts.
Education
Bachelor's - Social Work
Western Sydney University
Sydney, NSW04.2022
Higher School Certificate -
Cecil Hills High School
Cecil Hills, NSW09.2017
Skills
- Fast and adaptive learner
- Effective Time Management
- Ability to Work Under Pressure
- Active Listening
- Ability to write detailed and observational case notes
- A strong sense of empathy, compassion and patience
Timeline
Case Coordinator
NSW Health
06.2023 - Current
Out of Home Care Caseworker
Department Of Communities And Justice
09.2022 - 06.2023
Student Support
Broderick Gillawarna School
06.2021 - 12.2021
Intake Officer
Seniors Rights Service
01.2020 - 06.2021
Customer Service
McDonald's
10.2017 - 03.2018
Volunteer Instructor
KMA Liverpool
01.2015 - 01.2018
Bachelor's - Social Work
Western Sydney University
Higher School Certificate -
Cecil Hills High School