Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Grace Razmovski

Summary

Dynamic professional with a proven track record at McInnes Wilson Lawyers, excelling in legal document preparation and client relations. Skilled in data entry and appointment scheduling, I enhance workflow efficiency and foster strong client connections. Recognized for resolving issues promptly, contributing to increased client satisfaction and streamlined operations.

Professional service professional with strong emphasis on delivering exceptional customer experiences in fast-paced environment. Skilled in effective communication, multitasking, and problem-solving, ensuring smooth operations and high client satisfaction. Strong focus on team collaboration and adaptability, consistently meeting and exceeding expectations. Known for reliability, efficiency, and positive attitude, ready to contribute to organizational goals.

Overview

4
4
years of professional experience

Work History

Service Receptionist

Australian Automotive Group
12.2024 - Current
  • Managed customer inquiries and service requests efficiently, ensuring high levels of satisfaction.
  • Coordinated service appointments and technician schedules to optimize workflow and minimize wait times.
  • Maintained accurate records of services performed and customer interactions in dealership management software.
  • Assisted in resolving customer complaints, fostering positive relationships through effective communication and problem-solving skills.
  • Collaborated with service advisors to prioritize workload based on urgency and client needs, improving overall service delivery.
  • Supported sales team members by providing information about available products and services upon customers'' request.
  • Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
  • Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
  • Resolved customer issues promptly, resulting in increased client satisfaction rates.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.

Paralegal

McInnes Wilson Lawyers
10.2023 - 12.2024
  • Conducted legal research to support case preparation and document drafting.
  • Prepared and reviewed legal documents, ensuring compliance with procedural requirements.
  • Organized and managed case files, facilitating efficient access to information for attorneys.
  • Collaborated with clients to gather necessary documentation and information for cases.
  • Developed templates for routine legal documents, improving efficiency of document preparation processes.
  • Edited and proofread legal documents to verify accuracy.
  • Drafted legal documents and correspondence, maintaining accuracy and clarity in all communications.
  • Managed case calendars, tracking important dates and ensuring timely filing of documents with the court.

Junior Assistant

McInnes Wilson Lawyers
01.2023 - 10.2023
  • Provided administrative support to team, ensuring smooth daily operations and efficient workflow.
  • Assisted in scheduling meetings, managing calendars, and coordinating travel arrangements for executives.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Maintained organized filing systems, improving document retrieval efficiency by streamlining processes.
  • Expedited daily operations through proficient use of Microsoft Office Suite tools.
  • Entered data into system and checked for errors.

Catering Assistant

Qudos Bank Arena
06.2022 - 09.2023
  • Assisted in food preparation and presentation for events, ensuring high-quality standards.
  • Managed inventory levels, conducting regular stock checks to maintain supplies.
  • Collaborated with team members to streamline service operations during peak hours.
  • Supported event setup and breakdown, enhancing overall guest experience and satisfaction.
  • Followed health and safety protocols to ensure compliance in food handling practices.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

Team Member

Woolworths
02.2022 - 02.2023
  • Assisted in daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Collaborated with team members to maintain cleanliness and organization of work areas.
  • Supported inventory management by restocking supplies and monitoring stock levels.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Participated in training sessions to improve skills and enhance job performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Crew Worker

McDonalds
05.2021 - 02.2022
  • Prepared and served food items according to quality and safety standards.
  • Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
  • Assisted customers with orders, providing accurate information about menu items.
  • Operated kitchen equipment efficiently while adhering to safety protocols.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Handled multiple responsibilities simultaneously, maintaining focus on the overall project goals and objectives.

Education

Toongabbie Christian College
Sydney, NSW

First Aid Certificate

Certificate III Legal Services

Australian College of Commerce And Management
Sydney, NSW
09-2025

Skills

  • Data entry proficiency
  • Work prioritization
  • Appointment scheduling
  • Record keeping
  • Telephone skills
  • Customer/Client relations
  • Verbal and written communication
  • Reliable and punctual

Accomplishments

  • NSW 2024 Trainee of the year nominee


Timeline

Service Receptionist

Australian Automotive Group
12.2024 - Current

Paralegal

McInnes Wilson Lawyers
10.2023 - 12.2024

Junior Assistant

McInnes Wilson Lawyers
01.2023 - 10.2023

Catering Assistant

Qudos Bank Arena
06.2022 - 09.2023

Team Member

Woolworths
02.2022 - 02.2023

Crew Worker

McDonalds
05.2021 - 02.2022

Toongabbie Christian College

First Aid Certificate

Certificate III Legal Services

Australian College of Commerce And Management

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Grace Razmovski