Nora Daw
Dawesville,Western Australia
Summary
Proven contributor with a track record of enhancing multicultural integration and empathy development Skilled in program planning and communication. I have significantly improved client well-being and educational outcomes. I excel in creating learning programs impactful for developing self-determination and growth mindset. community and educational programs. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Community Service Worker
Peel Multicultural, Inc.
12.2022 - Current
- Conducted a thorough intake interview and assessment of the holistic needs of the clients
- Assisted individuals in developing and achieving personal goals by providing guidance and support.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference with high respect to safegurading the Right to Privacy of the the clients.
- Facilitated mentorship for cultural diverse client in English literarcy program and cultural integration. This includes activities on building social integration,resilience, enhancing coping skills, and fostering peer support among participants.
- Improved overall well-being of clients through effective case management and resource referrals thereby facilitating a comprehensive network of resources for community members in need.
- Evaluated program effectiveness through feedbacking and data analysis for continuous improvement.
- Optimized resource allocation by working closely with community partners to identify and address gaps in service provision.
- Developed strong rapport with clients, fostering trust and open communication.
- Conducts online wellbeing workshops focusing on growth mindset and self-determination
Welfare Support
Halo Team Mandurah, Inc.
12.2022 - Current
- Assisted the Welfare Manager in intake interview, case management and provision of welfare services.
- Contributed to team members by being proactive in upholding company policies and procedures, fostering a supportive work environment from day one.
- Create a welcoming and safe community kitchen service to homeless and those people in need.
- Plan and cook sumptuous meals for the homeless and people in need
Learning and Development Trainer
Carpediem Asia Training Center
03.2018 - 03.2021
- Streamlined onboarding processes, reducing time spent in training without compromising quality.
- Utilized cutting-edge technology when appropriate, optimizing the delivery method of learning materials.
- Partnered with subject matter experts to ensure accuracy and relevance of training content.
- Tracked employee progress throughout development programs, providing timely feedback for adjustments as needed.
- Developed customized eLearning modules for remote employees, supporting flexible work arrangements.
- Designed competency-based assessments to measure learning outcomes and drive performance improvements.
Curriculum Consultant
Our Lady Of Fatima University Lagro Campus
03.2015 - 03.2018
- Built and delivered learning content according to priority and scope.
- Managed multiple concurrent projects and consulted across organizations to determine objectives.
- Worked with internal stakeholders to perform skill gap assessments and built training content to address gaps.
- Designed and developed exceptional technical course content and lab exercises for instructor presentation or self-paced learning.
High School Teacher
FEU Diliman
03.2003 - 03.2013
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Taught mathematical skills and principles to high school students using real-world, application-based examples to maximize learning opportunities.
Education
Diploma in Community Services ( Case Management)
TrainSmart Australia
Perth, WA02.2023
Master of Arts - Master of Arts in Education
Far Eastern University
Philippines05.2013
Bachelor of Arts - Bachelor of Secondary Education
Mindanao State University
Philippines04.1995
Skills
- Multicultural Sensitivity
- File Management
- Program Planning
- Empathy Development
- Communication Skills
- Leadership Skills
- Learning Development
Certification
- Diploma In Community Service (Case Management)
TrainSmart College, Perth Australia
- Statement of Attainment
(CHCDFV001) Recognize and Respond appropriately
to Domestic and Family Violence
Lifeline, Perth WA
- Statement of Attainment
SITSS00069 Food Safety Supervision Skill Set
- Certificate of Life Coaching
NLP Top Coach, Thailand
Sustainable Gardening and Home Cooking
I am passionate about sustainable gardening. I have planted so many herbs, vegetables and fruits. I believe that gardening enhances well-being. Studies show that gardening promotes physical health, mental health through relaxation and satisfaction, and better nutrition [Source: Wakefield]. It is my intention that one day I can promote community gardening to people as a holistic activity for well-being, to thrive and live a healthy life.
Aside from gardening, I love to cook. Since December 2022 as I served as support worker in Halo Community welfare service, I have been serving in the community kitchen and feed the homeless as well as the needy. Food is an anchor of happiness. Everytime I cook, I make sure it is done with love. I love to see people in need and homeless smile and feel satisfied after eating a sumptuous meal. I will continue to volunteer in community kitchen when I can.
Timeline
Community Service Worker
Peel Multicultural, Inc.
12.2022 - Current
Welfare Support
Halo Team Mandurah, Inc.
12.2022 - Current
Learning and Development Trainer
Carpediem Asia Training Center
03.2018 - 03.2021
Curriculum Consultant
Our Lady Of Fatima University Lagro Campus
03.2015 - 03.2018
High School Teacher
FEU Diliman
03.2003 - 03.2013
Diploma in Community Services ( Case Management)
TrainSmart Australia
Master of Arts - Master of Arts in Education
Far Eastern University
Bachelor of Arts - Bachelor of Secondary Education
Mindanao State University
- Diploma In Community Service (Case Management)
TrainSmart College, Perth Australia
- Statement of Attainment
(CHCDFV001) Recognize and Respond appropriately
to Domestic and Family Violence
Lifeline, Perth WA
- Statement of Attainment
SITSS00069 Food Safety Supervision Skill Set
- Certificate of Life Coaching
NLP Top Coach, Thailand
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