Nora Derschow
Kelmscott,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision- making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Resourceful and experienced offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy. Efficient Administrative team member with strong history of providing top- notch clerical support and operational assistance to support staff needs. Experienced in coordinating documents, supplies and project resources.
Overview
26
26
years of professional experience
Work History
Administrative Officer
Rio Tinto
Perth, Western Australia
08.2023 - Current
- Developed and implemented administrative procedures to improve operational efficiency.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Answered phone inquiries, directed calls and took messages.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Planned staff and training meetings and scheduled conference rooms.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Administration/ Case Worker
Yorgum Aboriginal Corporation - Link Up
East Perth, Western Australia
02.2019 - 12.2021
- Assessed needs of each client and recommended appropriate services and resources
- Reunited families and facilitated foster and kinship adoptions
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions
- Managed caseload of 25 families, including screening and investigation and family resource support
- Developed and deepened relationships with key stakeholders
- Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
- Gathered and organized supporting materials for meetings and project updates
Aboriginal Teacher's Assistant
Good Shepherd Catholic Primary School
Kelmscott, WA
01.2020 - 12.2021
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Organized parent conferences throughout the year to discuss student progress.
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes and other assessments.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Supervised a team of assistants who assisted with setup and takedown operations at each location.
- Developed strategies for increasing public awareness of upcoming cultural activities.
- Developed strategies for addressing conflicts arising from differences in culture or beliefs.
- Gave lectures on various topics related to culture, such as art, music, food, religion.
Dump Truck
FMG Cloudbreak
Port Hedland, Western Australia
11.2012 - 12.2013
- Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution
- Operated with safety and skill to avoid accidents and delays
- Maintained truck logs or time recordings as required by state and company policies and regulations
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards
Administration Assistant
Rio Tinto Dampier Salt
Port Hedland, Western Australia
02.2012 - 09.2012
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Coordinated staff travel itineraries and reservations, including flights, hotel rooms and ground transportation
- Recorded expenses and maintained accounting records in SAP
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and office cleaning
- Minimized interruptions for office team members by screening incoming calls and visitors
- Greeted numerous visitors, including VIPs, vendors, and interview candidates
- Transferred and directed phone calls, guests, and mail to correct staff members
- Assisted coworkers and staff members with special tasks on daily basis
Finance Officer
IBN Aboriginal Corporation
South Hedland, Western Australia
05.2011 - 12.2011
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Outlined appropriate processes and procedures to fulfill and complete inquiries
- Organized, sorted and checked financial input data against original documents
- Added documents to file records and created new records to support filing needs
- Recorded and filed employee benefit, salary and annual evaluation information while maintaining strict confidentiality to protect sensitive data
- Scanned documents and saved in database to keep records of essential organizational information
- Obtained scanned records and uploaded into database
Attendance Officer
Department Of Education
South Hedland, Western Australia
02.2009 - 12.2009
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Planned, promoted, and managed parent workshops on assisting children in attaining academic success
- Collaborated with community program leaders and advocates to make resources accessible to those in need
Mentor
Wila Guthara
Geraldton, Western Australia
05.2007 - 11.2007
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified
- Provided guidance and recommended coping mechanisms for trainees dealing with difficult issues
- Planned, developed, and implemented strategies to convey information with key decision makers
- Documented student attendance and progress against goals
- Recommended training programs for trainees and apprentices to further professional growth
- Developed program to work with trainees and apprentices to increase interest in higher learning
Administration Officer
Mid-West Football Academy
Geraldton, Western Australia
01.2006 - 11.2007
- Established and updated work schedules to account for changing staff levels and expected workloads
- Entered and maintained departmental records into company database
- Liaised with event personnel to coordinate workshops and team building events
- Managed scheduling, travel arrangements, communications screening, and other administrative support tasks for Management
Aboriginal Teacher's Assistant
Pegs Creek Primary School
Karratha, Western Australia
04.2004 - 03.2005
- Developed team communications and information for staff meetings
- Boosted student grasp of materials with weekly tutoring sessions
- Fostered team collaboration between students through group projects
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Encouraged interactive learning by incorporating educational software and online assignments
- Promoted student engagement with positive reinforcement techniques and diverse learning strategies
- Collaborated closely with peers to create cross-curricular lessons throughout year
Administration Officer
Port Hedland Regional Aboriginal Cooperation
Port Hedland, Western Australia
01.2003 - 12.2003
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
- Kept financial records accurate, current, and compliant by monitoring records and addressing variances
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
- Managed digital databases and physical file systems
- Supported HR functions, including new hire orientation and equipment allocation
- Provided administrative support, including processing purchase orders, service contracts and financial reports
Records Officer
Department Of Housing
South Hedland, Western Australia
01.2001 - 06.2002
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Developed team communications and information for staff meetings
Administration Officer
Town Of Port Hedland - Living in Harmony Project
Port Hedland, Western Australia
01.1999 - 08.2000
- Kept financial records accurate, current, and compliant by monitoring records and addressing variances
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
- Spearheaded internal communication initiatives to foster timely order completion and deadline management
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Managed scheduling, travel arrangements, communications screening, and other administrative support tasks
- Supported timely and accurate administrative task completion
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Liaised with event personnel to coordinate workshops and team building events
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
- Processed mail for distribution, including registered and certified paces and mail pieces
Education
Master of Science - Master of Indigenous Australian Cultural Studies
Curtin Universtity
Western Australia12-2025
Bachelor of Science - Community Development and Project Management
Curtin University
12.2023
Certificate IV - Community Service Mental Health: Community Health Services
Marr Mooditj Training
01.2014
Diploma - Mental Health: Mental Health Services
Marr Mooditj Training
01.2013
Certificate III - Primary Health: Primary Health
Marr Mooditj Training
01.2012
Certificate II - Surface Extraction Operation: Mining
VTEC Training
01.2011
Diploma - Management: Business Management
Marr Mooditj Training
01.2002
Certificate II - Business and Administration: Administration
AMA Traineeship
Skills
- Filing and data archiving
- Customer Service
- Self-Motivated
- Data Entry
- Teambuilding
- Records Management
- Travel Arrangements
- Minute Taking
- Spreadsheet Management
- Spreadsheet management
- Meeting arrangements
- Travel planning
- Team leadership
- Punctual
- Administrative support
- Case management
- Customer and client relations
- Documents filing
- Documentation and control
- Microsoft Word expertise
- Record keeping
- Deadline driven
- Appointment setting
- Stakeholder relations
Timeline
Administrative Officer
Rio Tinto
08.2023 - Current
Aboriginal Teacher's Assistant
Good Shepherd Catholic Primary School
01.2020 - 12.2021
Administration/ Case Worker
Yorgum Aboriginal Corporation - Link Up
02.2019 - 12.2021
Dump Truck
FMG Cloudbreak
11.2012 - 12.2013
Administration Assistant
Rio Tinto Dampier Salt
02.2012 - 09.2012
Finance Officer
IBN Aboriginal Corporation
05.2011 - 12.2011
Attendance Officer
Department Of Education
02.2009 - 12.2009
Mentor
Wila Guthara
05.2007 - 11.2007
Administration Officer
Mid-West Football Academy
01.2006 - 11.2007
Aboriginal Teacher's Assistant
Pegs Creek Primary School
04.2004 - 03.2005
Administration Officer
Port Hedland Regional Aboriginal Cooperation
01.2003 - 12.2003
Records Officer
Department Of Housing
01.2001 - 06.2002
Administration Officer
Town Of Port Hedland - Living in Harmony Project
01.1999 - 08.2000
Master of Science - Master of Indigenous Australian Cultural Studies
Curtin Universtity
Bachelor of Science - Community Development and Project Management
Curtin University
Certificate IV - Community Service Mental Health: Community Health Services
Marr Mooditj Training
Diploma - Mental Health: Mental Health Services
Marr Mooditj Training
Certificate III - Primary Health: Primary Health
Marr Mooditj Training
Certificate II - Surface Extraction Operation: Mining
VTEC Training
Diploma - Management: Business Management
Marr Mooditj Training
Certificate II - Business and Administration: Administration
AMA Traineeship