Nora Derschow
Perth,Australia
Summary
Organized Administrative Assistant with a strong track record in enhancing operational efficiency through the development of streamlined administrative procedures. Proven ability to manage multiple tasks while maintaining attention to detail. Resourceful in coordinating travel arrangements and supporting team needs, ensuring timely and effective clerical support.
Overview
27
27
years of professional experience
Work History
Administrative Officer
Rio Tinto
Perth, Western Australia
08.2023 - Current
- Developed and implemented administrative procedures to enhance operational workflows
- Managed calendars to ensure efficient use of time; scheduled appointments.
- Coordinated travel arrangements for staff, ensuring seamless logistics for flights, hotels, and ground transportation
- Planned staff and training meetings, optimizing room schedules for effective use of space
- Monitored email accounts regularly and responded appropriately within established timeframes
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations
- Developed new filing systems to improve accuracy of document retrieval processes
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution
- Answered phone inquiries, directed calls and took messages
Administration/Caseworker
Yorgum Aboriginal Corporation
East Perth, Western Australia
01.2019 - 12.2021
- Managed caseload of 25 families, including screening and investigation and family resource support
- Reunited families and facilitated foster and kinship adoptions
- Assessed client needs, recommending tailored services and resources to enhance support.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions
- Developed and deepened relationships with key stakeholders
- Compiled essential documents for project meetings to ensure effective communication.
- Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
Aboriginal Teachers Aide
Good Shepherd Primary School
Perth, WA
01.2018 - 12.2018
- Developed engaging lesson plans aligned with curriculum standards.
- Assessed student progress using diverse evaluation methods to tailor instruction and support individual learning needs.
- Implemented behavior management strategies to create a constructive and supportive learning environment.
- Organized extracurricular activities to boost student engagement and foster community involvement.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Dump Truck Operator
FMG Cloudbreak
Port Hedland, Western Australia
11.2012 - 12.2013
- Coordinated daily truckload positioning, optimizing material distribution through collaboration with equipment operators.
- Operated equipment while adhering to safety protocols to ensure a secure work environment.
- Maintained truck logs and time recordings according to state and company policies.
- Maintained communication with supervisor via telephone and radio to ensure timely delivery instructions.
- Conducted pre- and post-trip vehicle inspections, logging and reporting mechanical issues to enhance safety.
Administration Assistant
Rio Tinto Dampier Salt
Port Hedland, Western Australia
01.2012 - 02.2012
- Coordinated staff travel itineraries and reservations, including flights, hotel rooms and ground transportation
- Executed administrative functions, including filing paperwork, delivering and sorting mail, and maintaining office cleanliness
- Minimized interruptions for office team members by screening incoming calls and visitors
- Transferred and directed phone calls, guests, and mail to correct staff members
- Greeted numerous visitors, including VIPs, vendors, and interview candidates
- Organized meeting spaces and materials, documented discussions, and distributed meeting notes to enhance meeting efficiency
- Recorded expenses and maintained accounting records in SAP
- Assisted coworkers and staff members with special tasks on daily basis
- Provided overview of company operations and goals
Attendance Officer
Department Of Education
South Hedland, Western Australia
02.2009 - 12.2009
- Coordinated with law enforcement, social service agencies, and mental health providers to support student attendance and well-being
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Planned and managed parent workshops to empower families in supporting children's academic success
- Collaborated with community leaders and advocates to enhance access to essential resources for families
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Provided overview of company operations and services
Mentor
Wila Guthara
Geraldton, Western Australia
05.2007 - 11.2007
- Guided trainees in developing coping mechanisms for difficult issues, enhancing their resilience
- Recommended training programs for trainees and apprentices to further professional growth
- Increased student engagement by implementing positive reinforcement techniques and diverse learning strategies
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Enhanced student understanding of materials through targeted weekly tutoring sessions
- Encouraged interactive learning by incorporating educational software and online assignments
- Planned, developed, and implemented strategies to convey information with key decision makers
- Collaborated closely with peers to create cross-curricular lessons throughout the year
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified
Administration Officer
Mid-West Football Academy
Geraldton, Western Australia
01.2006 - 11.2007
- Company Description
- Coordinated scheduling, travel arrangements, and communications screening for Management, facilitating seamless administrative support
- Maintained accurate departmental records in company database, supporting efficient information retrieval and reporting
- Updated work schedules to align with changing staff levels and anticipated workloads, ensuring optimal resource allocation
- Liaised with event personnel to coordinate workshops and team building events
Aboriginal Teacher's Assistant
Pegs Creek Primary School
Karratha, Western Australia
04.2004 - 03.2005
- Created team communications and materials for effective staff meetings
- Company Description
Administration Officer
Port Hedland Regional Aboriginal Cooperation
Port Hedland, Western Australia
01.2003 - 12.2003
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
- Kept financial records accurate, current, and compliant by monitoring records and addressing variances
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
- Managed digital databases and physical file systems
- Supported HR functions, including new hire orientation and equipment allocation
- Provided administrative support, including processing purchase orders, service contracts and financial reports
- Company Description
Records Officer
Department Of Housing
South Hedland
01.2001 - 01.2002
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Developed team communications and information for staff meetings
- Company Description
Administration Officer
Town Of Port Hedland
Port Hedland, Western Australia
01.1999 - 08.2000
- Kept financial records accurate, current, and compliant by monitoring records and addressing variances
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
- Spearheaded internal communication initiatives to foster timely order completion and deadline management
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Managed scheduling, travel arrangements, communications screening, and other administrative support tasks
- Supported timely and accurate administrative task completion
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Liaised with event personnel to coordinate workshops and team building events
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
- Processed mail for distribution, including registered and certified paces and mail pieces
- Company Description
Education
Bachelor of Science - Community Development and Project
Curtin University
Perth, WA12-2023
Community Health Services -
Marr Mooditj Training
Perth, WA01-2014
Diploma - Mental Health
Marr Mooditj Training
Perth, WA01-2013
Certificate III - Primary Health
Marr Mooditj Training
Perth, WA01-2012
Certificate II - Business Management
Marr Mooditj Training
Perth, WA01-2002
Certificate II - Administration
AMA Traineeship
Perth, WACert IV Leadership & Mentoring - Educational Leadership And Management
South Metropolitan TAFE
Perth, WA03-2026
Skills
- Bookkeeping
- Data Entry
- Microsoft Word
- SAP
- Team Building
- Team Leadership
- Training Programs
- Administrative support
- Records management
- Billing processing
- Excel spreadsheets
- Travel arrangements
- Administrative background
- Email management
- Multitasking Abilities
- Teamwork and collaboration
- Product ordering
- Vendor relations
- Teamwork
- Effective communication
Passions
- Food
- Music
- Softball
- Fishing
- Camping
- Football
Core Disciplines
- Community Development proficiency in developing engagement strategies and communications plans
- Efficient Time Management capable of managing calendars and scheduling appointments to ensure efficiency in work tasks
- Effective Communication Skills skilled in handling phone inquiries, directing calls, and maintaining correspondence with stakeholders
- Detail-Oriented Approach known for meticulous attention to detail in administrative tasks and document management processes
- Resourceful Problem Solver demonstrated ability to develop new procedures and strategies to improve operational efficiency
Timeline
Administrative Officer
Rio Tinto
08.2023 - Current
Administration/Caseworker
Yorgum Aboriginal Corporation
01.2019 - 12.2021
Aboriginal Teachers Aide
Good Shepherd Primary School
01.2018 - 12.2018
Dump Truck Operator
FMG Cloudbreak
11.2012 - 12.2013
Administration Assistant
Rio Tinto Dampier Salt
01.2012 - 02.2012
Attendance Officer
Department Of Education
02.2009 - 12.2009
Mentor
Wila Guthara
05.2007 - 11.2007
Administration Officer
Mid-West Football Academy
01.2006 - 11.2007
Aboriginal Teacher's Assistant
Pegs Creek Primary School
04.2004 - 03.2005
Administration Officer
Port Hedland Regional Aboriginal Cooperation
01.2003 - 12.2003
Records Officer
Department Of Housing
01.2001 - 01.2002
Administration Officer
Town Of Port Hedland
01.1999 - 08.2000
Bachelor of Science - Community Development and Project
Curtin University
Community Health Services -
Marr Mooditj Training
Diploma - Mental Health
Marr Mooditj Training
Certificate III - Primary Health
Marr Mooditj Training
Certificate II - Business Management
Marr Mooditj Training
Certificate II - Administration
AMA Traineeship
Cert IV Leadership & Mentoring - Educational Leadership And Management
South Metropolitan TAFE