Hi, I’m
Nora Lin
Ainslie,ACT
Overview
5
years of professional experience
2
years of post-secondary education
Work History
NovotelCanberra, ACT
Breakfast Server
12.2021 - Current
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Improved guest comfort and satisfaction through personalized service and support.
- Bussed and reset tables to keep dining room and work areas clean.
Tasty Fish Market Belconnen, ACT
Fish Saler
06.2020 - Current
Job overview
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Increased sales by offering advice on purchases and promoting additional products.
- Responded to inquiries from callers seeking information.
- Processed customer payments and bagged items to complete buying experience.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Merici CollegeAinslie, ACT
Coach in Training
02.2021 - 11.2023
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Sichuan RestaurantBelconnen, ACT
Waitress
03.2020 - 11.2020
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
- Reset tables to keep dining room and work areas clean.
ShareteaCanberra, ACT
Boba Barista
04.2019 - 03.2020
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
University of CanberraCanberra, ACT
Bachelor of Arts from Film Production
02.2022 - Current
University Overview
Skills
- Customer Service
- Understanding Customer Needs
- Chinese and English Fluency
- Teamwork and Collaboration
- Relationship Building
- Active Learning
- Food Preparation
- Knowledge of Fish Species
Timeline
University of Canberra
Bachelor of Arts from Film Production
02.2022 - Current
Breakfast Server
Novotel
12.2021 - Current
Coach in Training
Merici College
02.2021 - 11.2023
Fish Saler
Tasty Fish Market
06.2020 - Current
Waitress
Sichuan Restaurant
03.2020 - 11.2020
Boba Barista
Sharetea
04.2019 - 03.2020