Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nora Lin

Ainslie,ACT

Overview

5
years of professional experience
2
years of post-secondary education

Work History

Novotel
Canberra, ACT

Breakfast Server
12.2021 - Current

Job overview

  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Bussed and reset tables to keep dining room and work areas clean.

Tasty Fish Market
Belconnen, ACT

Fish Saler
06.2020 - Current

Job overview

  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Responded to inquiries from callers seeking information.
  • Processed customer payments and bagged items to complete buying experience.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Merici College
Ainslie, ACT

Coach in Training
02.2021 - 11.2023

Job overview

  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.

Sichuan Restaurant
Belconnen, ACT

Waitress
03.2020 - 11.2020

Job overview

  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used cash registers and credit card machines to cash out customers.
  • Reset tables to keep dining room and work areas clean.

Sharetea
Canberra, ACT

Boba Barista
04.2019 - 03.2020

Job overview

  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

University of Canberra
Canberra, ACT

Bachelor of Arts from Film Production
02.2022 - Current

University Overview

Skills

  • Customer Service
  • Understanding Customer Needs
  • Chinese and English Fluency
  • Teamwork and Collaboration
  • Relationship Building
  • Active Learning
  • Food Preparation
  • Knowledge of Fish Species

Timeline

University of Canberra
Bachelor of Arts from Film Production
02.2022 - Current
Breakfast Server
Novotel
12.2021 - Current
Coach in Training
Merici College
02.2021 - 11.2023
Fish Saler
Tasty Fish Market
06.2020 - Current
Waitress
Sichuan Restaurant
03.2020 - 11.2020
Boba Barista
Sharetea
04.2019 - 03.2020

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Nora Lin