Nora Mahi-moussa
Leeuwarden,Friesland
Summary
Dynamic and dedicated hospitality professional with extensive experience at Van der Valk Hotels. Proven expertise in seating arrangements and team collaboration, consistently delivering exceptional service. Recognized for maintaining dining area excellence, and enhancing guest satisfaction through effective communication and high-quality service. Passionate about creating memorable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Van der Valk Hotels
Leeuwarden, Friesland
06.2021 - 02.2025
- Prepared checks accurately and processed payments promptly.
- Trained new employees.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared non-alcoholic beverages responsibly.
- Checked with guests to get feedback on food served, bring additional items and refill beverages.
- Assisted customers with courteous and attentive service.
- Ensured dependability by supporting team members and management efficiently.
Waitress
't Strandhuys
Buren, Ameland
06.2024 - 08.2024
- Polite and advanced hostess for all guests
- Experienced and paced food beverage runner.
- Time-managed and experienced bartender for hot and cold soft drinks, and alcoholic drinks.
- Prepared dining areas for the next guests by collecting used dishes and glasses.
- Assisted in seating guests at tables or booths.
Waitress
de Klimop
Nes, Ameland
07.2023 - 08.2023
- Consistently maintained service speed.
- Assisted in seating guests at tables or booths.
- Prepared dining areas by cleaning surfaces and between seatings.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Effectively multitasked within fast-paced environment.
General Employee
Beach Camping Duinoord
Nes, Ameland
06.2022 - 07.2022
- Performed cleaning of restrooms at dawn.
- Followed established procedures for stocking high-demand items in order to meet customer demand.
- Handled frying and cooking snacks in the kitchen efficiently and prepared ice creams and milkshakes
- Operated the register to process orders.
- Maintained the camping property by golf cart to make sure faults are solved, and guests are satisfied.
- Recognized for exceptional teamwork and independent performance at a young age.
Education
High School Diploma -
Leeuwarder Lyceum
Leeuwarden06-2024
Montessori Highschool
LeeuwardenSkills
- Dining area maintenance
- Hospitality service expertise and service prioritization
- Liquor, wine, and food service
- Team collaboration
- Socially responsible
- Caring for employees and guests
Affiliations
- Volunteered as a cook in a community centre.
- Picked up little side jobs at Van der Valk hotels like housekeeping and cleaning.
Certification
- Cambridge English First Certificate jun 2018
- Cambridge English Advanced Certificate jun 2022
- NSW RSA Certificate april 2025
- Drivers License jun 2024
Languages
Dutch
Native/ Bilingual
English
Professional
German
Limited
Timeline
Waitress
't Strandhuys
06.2024 - 08.2024
Waitress
de Klimop
07.2023 - 08.2023
General Employee
Beach Camping Duinoord
06.2022 - 07.2022
Waitress
Van der Valk Hotels
06.2021 - 02.2025
High School Diploma -
Leeuwarder Lyceum
Montessori Highschool
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