Nora Savino
Burraneer,NSW
Summary
Talented business owner with excellent marketing, customer service and facility oversight skills and more than 4 years of experience. Highly effective and comfortable working with people at all levels in organization.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Co-Ordinator
Power Waste Management
Kurnell
06.2023 - Current
- Maintained accurate records of customer payments and account balances.
- Managed client relationships by providing timely responses to inquiries.
- Coordinated with various departments to ensure smooth payment processing.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Reconciled bank accounts on a regular basis to ensure accuracy of transactions.
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Contacted proper individuals when issues required escalation.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
- Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.
- Resolved customer complaints or answered customers' questions.
Grazing Creator/Caterer
Glazed with honey
Burraneer
04.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in Solo accounts.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Founded and managed the business, growing revenue by double in first year.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Online Business Owner
Innie Minnie Bow
Caringbah, NSW
08.2017 - 03.2020
- Online Business
- Operating the company and handling all responsibilities, creating business plans, arranging financing, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities
- Business acumen, creativity, leadership, managerial skills, networking, communication and interpersonal skills, and computer competences.
Home Duty
Home Duty
02.2011 - 07.2018
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
Sales Support
Thomas Duryea Consulting
Sydney
05.2010 - 01.2011
- Ensure customer satisfaction by proactively building relationships
- Assisting the Business development Managers by creating quotes and invoices
- Liaising with the Project Manager, to accurately create projects using the database
- Searching for correct equipment and finding the best price for the clients.
Enterprise Accounts Co-ordinator
Upstream Print Solutions
11.2007 - 05.2010
- To ensure customer satisfaction by proactively building relationships, identifying and fulfilling customer needs
- Handle account management traffic being the first point of contact on nominated accounts for service escalations, billing, customer requests/problems
- Entering orders into the database, maintaining communication with finance companies, ordering equipment from several external sources
- Keep job log database up to date, attend schedule meetings on time and adhere to all company policies.
Assistant Store Manager
Bardot Clothing
Sydney
03.2007 - 10.2007
- Specialising in selling a specific lines of merchandise, training new staff members, inventory control, implementing store procedures, and policies, assisting store manager in store layouts, display designs, and being a party to decisions on selling strategies, supervision of junior employees and casuals, experience in dealing with customers in a courteous and polite manner and communication with both customers and staff.
Flight attendant/ Sky Nanny
Gulf Air
, Bahrain
04.2005 - 02.2007
- Customer service, attending to children during flights and
- Parents when necessary, Administering first aid to passengers,
- Communicating with crew and passengers including personal address announcements on the aircrafts, food and beverage dispensing including bar management and stocktaking.
Retail Salesperson
General Pants Co
Sydney
11.2003 - 12.2004
- Assisting the store Manager in store layouts, display designs and selling Strategies, Supervisions of junior employees and casuals, Training new staff members, inventory control, implementing store procedures and policies, cash register.
Ray white Real Estate
Sydney
01.2001 - 09.2003
- Property Management
- Acting liaison between the landlord and tenant, Managing rent and advertising vacancies for landlords, Administering credit and background checks on tenants, Managing Income and expense related activities which included addressing repairs and maintenance issues on properties, Initiating litigation with tenants, contractors and insurance agencies,
- Preparing for and appearing at tribunal hearings.
Education
Certificate - Food Safety And Handling
Clear To Work
Sydney 06.2020
Sky Nanny – Gulf Air
Norland College
01.2006
Certificate IV in Real Estate -
TAFE Technical College
01.2003
Higher School Certificate -
Fairvale High School
01.2000
Skills
- Customer Service
- Time management & prioritization
- Liaising with Clients
- Administrations
- Supervision of Staffs
- Computer Skills – Lotus Notes, Navision & Shopify
- Good Communication skills
- Qualified Make-up Artist
- Troubleshooting And Problem Resolution
- Accounting Recordkeeping
- Account And Ledger Reconciliations
- Accounts Payable
- Account Maintenance
- Customer Communication
- Managing Client Relationships
- Customer Relationship Management
- Customer Engagement
- Client Meetings
- Customer Relations
- Customer Rapport
- Excellent Communication Skills
- Coordinating Paperwork
- Business Pitches And Sales
- File And Database Management
Xero Software
Fairvaleftware
Languages
English
Professional
Armenian
Professional
Arabic
Limited
Certification
- Certificate of Assistant Real Estate agent
References
References available upon request.
Timeline
Account Co-Ordinator
Power Waste Management
06.2023 - Current
Grazing Creator/Caterer
Glazed with honey
04.2020 - Current
Online Business Owner
Innie Minnie Bow
08.2017 - 03.2020
Home Duty
Home Duty
02.2011 - 07.2018
Sales Support
Thomas Duryea Consulting
05.2010 - 01.2011
Enterprise Accounts Co-ordinator
Upstream Print Solutions
11.2007 - 05.2010
Assistant Store Manager
Bardot Clothing
03.2007 - 10.2007
Flight attendant/ Sky Nanny
Gulf Air
04.2005 - 02.2007
Retail Salesperson
General Pants Co
11.2003 - 12.2004
Ray white Real Estate
01.2001 - 09.2003
Certificate - Food Safety And Handling
Clear To Work
Sky Nanny – Gulf Air
Norland College
Certificate IV in Real Estate -
TAFE Technical College
Higher School Certificate -
Fairvale High School
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