Nora Sawires
Sydney
Summary
As a seasoned human resources professional, I specialise in providing customer-focused and consistent consulting services and advice on people, culture, and workforce matters across a range of operational activities. My goal is to support the creation of a high-performing, accountable, and inclusive workforce that effectively drives both strategic and operational objectives.
Overview
7
7
years of professional experience
Work History
Acting People and Culture Business Partner
Department of Customer Service
02.2024 - Current
- Manage cases, including leading case meetings, maintaining case files, conducting regular check-in meetings with managers, engaging the broader People & Culture team as necessary, escalating issues when appropriate, preparing briefing notes, facilitating Independent Medical Examinations (IMEs), and corresponding with the Nominated Treating Doctor (NTD) as required.
- Support and implement change management programs for designated client groups.
- Consult with Senior Leaders by advising leaders on complex HR issues and identifying gaps in workforce capabilities
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Provide timely and accurate advice to managers and employees regarding relevant legislation, awards, policies, and employment conditions to ensure compliance and consistency across the organisation.
- Provide expert guidance on people-related matters, exercising sound judgment, empathy, and discretion when addressing sensitive issues to ensure the delivery of positive, productive, and inclusive workforce solutions.
- Interpret and offer timely, accurate advice to both managers and employees on relevant legislation, awards, policies, and employment conditions to ensure their effective and consistent application across the organisation.
- Advise and coach business stakeholders on a variety of people, culture, and workforce solutions, aligning with business strategies, plans, and priorities, to ensure services are tailored to meet customer needs.
- Identify opportunities to enhance people and culture service delivery, including evaluating and refining methods, procedures, and processes, to achieve consistent, high-quality outcomes that reflect innovative practices and inclusive workforce standards.
- Conduct research and analysis, preparing reports and documentation on workforce trends and data, with recommendations to inform strategic workforce planning.
- Foster and maintain strong relationships with customers and key stakeholders through consultation and collaboration, offering responsive advice and services that support business objectives and enhance the customer experience.
- Lead and manage a range of projects, applying effective project management principles, and support project leads to ensure the timely delivery of key milestones and outcomes for organisational and business initiatives. For example, ‘P3 Hot Topics’.
Assistant People and Culture Business Partner
Department of Customer Service
01.2023 - Current
- Build and maintain strong relationships with key business customers and stakeholders through collaboration, responsive advice and service to support business outcomes.
- Collaborate with people leaders to resolve enquiries and issues to ensure the provision of accurate information, and the timely and effective resolution of issues.
- Provide advice to business customers and stakeholders on a range of people, culture and workforce solutions to ensure fit for purpose services that meet customer requirements.
- Coordinate and manage records and databases, complying with HRIS systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible.
- Gather and collate information for, and prepare documentation and reports on business unit performance, with recommendations to improve efficiency, cost management and service delivery.
- Maintain and update administrative practices, systems and procedures to improve efficiency and service delivery outcomes.
- Managed approximately 15-30 emails per day from client groups
- Contributor in various projects including Knowledge HQ, Single Digital Front Door & Secretary Awards.
Human Resources and Office Manager
TESMEC Australia
06.2022 - 01.2023
- HR administration and reporting, including preparation of employee contracts, induction, warning letter and termination.
- Create, review and maintain company’s policies and procedures.
- Create company’s HR documentation and communication.
- Create and implement effective onboarding plans and employee exit process.
- Assist in organisation development and culture change by advising and coaching all staff in desirable behaviours.
- Assist line management in employee relations, counselling, job design, performance management and remuneration.
- Provide HR assistance and support to employees and managers.
- Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process (end to end recruitment).
- Maintain employee records.
Assistant Talent Acquisition Officer
Department of Communities and Justice
03.2021 - 06.2022
- Utilise the recruitment system to deliver talent acquisition services which include the coordination of interviews, testing, pre-employment checks, candidate management and on-boarding.
- Ensure accuracy and documentation within all recruitment systems used.
- Provide timely and professional talent acquisition service and support to stakeholders regarding recruitment assignments.
- Uphold government and legislative policies.
- Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
- Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Utilise Success Factors as the central system for end to end recruitment and record management.
Customer Service Officer
Link Group
05.2020 - 03.2021
Associate Recruitment Consultant
Ashdown People
01.2020 - 02.2020
Receptionist/Administration
Global Transport and Automotive Insurance
07.2018 - 12.2019
Education
Bachelor of Business Management - Human Resource Management
Western Sydney University
Sydney, NSWSkills
- Exceptional Attention to Detail
- Agile Thinking
- Conflict Resolution
- Ability to Influence
- Self Sufficient
- Communication Skills
Timeline
Acting People and Culture Business Partner
Department of Customer Service
02.2024 - Current
Assistant People and Culture Business Partner
Department of Customer Service
01.2023 - Current
Human Resources and Office Manager
TESMEC Australia
06.2022 - 01.2023
Assistant Talent Acquisition Officer
Department of Communities and Justice
03.2021 - 06.2022
Customer Service Officer
Link Group
05.2020 - 03.2021
Associate Recruitment Consultant
Ashdown People
01.2020 - 02.2020
Receptionist/Administration
Global Transport and Automotive Insurance
07.2018 - 12.2019
Bachelor of Business Management - Human Resource Management
Western Sydney University
Similar Profiles
Maurice jamesMaurice james
Digital Communications Advisor at Department of Customer ServiceDigital Communications Advisor at Department of Customer Service
NELSON D'ALMEIDANELSON D'ALMEIDA
Engineering Manager at Department of Customer ServiceEngineering Manager at Department of Customer Service
Vishal MishraVishal Mishra
Product Engineer at Department of Customer ServiceProduct Engineer at Department of Customer Service
Natalie SciaraNatalie Sciara
Level 3 Sales Assistant at Kikki.KLevel 3 Sales Assistant at Kikki.K
Hrishi NairHrishi Nair
Exam Invigilator at CampusQExam Invigilator at CampusQ