A graduating accounting and finance student passionate about leveraging advanced financial knowledge to contribute effectively within a dynamic organization. Proven ability to enhance team collaboration and customer relations, driving efficiency and accuracy in financial reporting.
Overview
Work History
Customer Service Representative Intern
China Construction Bank - Jiaozuo City Branch
Jiaozuo City, China
07.2022 - 09.2022
Facilitates customer inquiries regarding online banking products through various channels, including voice, text, and internet-based communication platforms.
Provided customers with a range of premium services and delve deeply into their potential needs.
Collected payments, maintained records, and conducted reconciliations for over a thousand invoices at the Housing Maintenance Fund Office of the Property Management Bureau.
Collaborated with colleagues from other departments to resolve complex customer issues quickly and effectively.
Education
Master of Commerce - Finance Specialisation
University of Western Australia
Perth, WA
06-2026
Bachelor of Accounting - Accounting
Tianjin Polytechnic University
China Tianjin
06-2024
Skills
ACCA Diploma in Accounting and Business (RQF Level 4)
ACCA Advanced Diploma in Accounting and Business
Microsoft Office Suite
Photoshop skills
Deductive Reasoning and Inductive Reasoning
Strong communication skills in speaking and writing
Calculus
Knowledge of Chinese Tax Law
Knowledge of UK Tax (Income Tax/Corporate Tax/CGT/VAT)
Assistant Teacher in Music Training Institution, Zheng Zhi Dao Art Training, Co., Ltd, Jiaozuo City, China.
Teach students the playing techniques of the Guzheng and how to perform traditional repertoire.
Organizes musical instrument performance programs to showcase teaching achievements to stakeholders.
Plans recruitment and traditional Chinese music promotion events to showcase the cultural heritage of the guzheng to the public.
Extracurricular Activities
10/2021 - 09/2022
President, Tianjin Polytechnic University Tennis Club
Organized weekly tennis activities;
Assisted club members in improving their tennis skills;
Developed organizational and interpersonal skills through club activities.
03/2021 - 07/2021
Guzheng Player, Tianjin Polytechnic University Art Ensemble
Played the Guzheng (Chinese zither) in the ensemble;
Rehearsed and performed traditional Chinese music pieces with other ensemble members;
Developed teamwork collaboration and listening skills through club activities.
04/2024 - Present
Game Story Writer
Writing stories for game characters;
Designing the game's setting and gameplay logic system;
Developed creative writing and systems thinking skills.
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Customer Service Representative Intern
China Construction Bank - Jiaozuo City Branch
07.2022 - 09.2022
Master of Commerce - Finance Specialisation
University of Western Australia
Bachelor of Accounting - Accounting
Tianjin Polytechnic University
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