Norah Nassif
Summary
I am constantly seeking new challenges and opportunities for growth, setting ambitious targets for myself, and working diligently to achieve them. With a strong sense of drive and a passion for continuous improvement, I am committed to delivering results and making a meaningful impact in all that I do. I am an enthusiastic person and implement a friendly demeanour to every interaction. Furthermore, I thrive on building meaningful connections whilst fostering positive relationships in the workplace and would describe myself as a determined, goal-oriented individual.
Overview
4
4
years of professional experience
Work History
Guest Service Assistant
Hotel Grand Chancellor Brisbane
04.2022 - Current
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Conducted regular inventory checks of supplies, placing orders when necessary to avoid stockouts or shortages that could impact service levels.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Balanced competing priorities under pressure while remaining focused on delivering exceptional guest experiences at all times.
- Assisted in luggage handling and concierge services.
- Coordinated transportation for guests.
- Responded to guest inquiries to maximize guest satisfaction.
Coles Deli and Bakery Worker
Coles
08.2020 - 04.2022
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Prioritised competing tasks to effectively pack down the department by myself and ensure all tasks are completed to a high standard
Education
Diploma of Beauty Therapy And Salon Management - Beauty Therapy And Business
The French Beauty Academy
Gold Coast, QLD03.2024
High School Diploma -
Kelvin Grove State College
Brisbane, QLD12.2021
Skills
- Fast Paced: Thrive in fast-paced environments, adept at maintaining composure and delivering results under pressure
- Effective Communication: Excel at communicating with customers across various interactions, ensuring their needs are understood and met to enhance satisfaction
- Prioritization: Skillful in prioritizing competing tasks to efficiently and effectively manage workloads, optimizing productivity and meeting deadlines
- People Person: Naturally adept at building rapport and connecting with others, fostering positive relationships and creating welcoming environments
- Consistency: Demonstrates reliability and consistency in work performance, maintaining high standards and delivering quality results consistently over time
- Time Management: Proficient in managing time effectively, prioritizing tasks, and meeting deadlines to maximize productivity and achieve goals
- Adaptability: Quick to adapt to new situations and environments, flexible in approach, and capable of adjusting to changing circumstances with ease
- Helping Others: Enthusiastic about supporting and assisting others, demonstrating empathy and a willingness to lend a hand to ensure collective success
- Teamwork and Autonomy: Skilled in collaborating effectively within a team environment while also capable of working independently, ensuring success regardless of the work setting
Timeline
Guest Service Assistant
Hotel Grand Chancellor Brisbane
04.2022 - Current
Coles Deli and Bakery Worker
Coles
08.2020 - 04.2022
Diploma of Beauty Therapy And Salon Management - Beauty Therapy And Business
The French Beauty Academy
High School Diploma -
Kelvin Grove State College
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