NOREEN ABDULHAI

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.

• Excellent Customer Service skills
• Strong Interpersonal skills
• Strong verbal and written communication
• Expert in Microsoft office, with a focus on excel
• Driven and Focused
• Excellent computer skills
• Cash handling skills
• Bi-Lingual – English and Urdu and Panjabi

• Australia Post Office, Works as store manager, Assist with sales and customer service enquiries, Receive goods selected by the customer and operate cash registers, Talk with other staff where there is doubt about a particular price, Receive payment for goods from customers and provide change as shown by the electronic cash register, Maintain a cash advance accurately which includes handling and processing cash, cheque, credit cards and EFTPOS, Promote and process a broad range of financial agency transactions through Australia Post's technology systems, Assist and/or perform administrative duties such as stocktaking and record maintenance, Weigh, wrap or pack goods and remove price tags and special security tabs, Help customers find products in the store, Price items with a price gun and rotate stock by bringing the old stock forward on the shelves, Work out totals for cash and other takings at the end of each working day, Count and prepare money for deposit in a bank or building society, Keep records of amounts received and paid, and regularly check the cash balance against this record, Sort mail for delivery rounds
• Masters home improvement (Work placement), Assist with sales and customer service enquiries
• TWIN Fashions Liverpool, Assist with sales and customer service enquiries

• 2015, Career Training in Retail Sales, Australian Retailers association
• 2018, First Aid certificate, SECTA TRAINING ACADENY NSW
• 2018, Certificate ll in Security operations (class ACE), SECTA TRAINING ACADEMY NSW
• 2015, certificate ll in retail services, ARA Retail INSTITUTE
• 2015, Certificate II ENGLISH Language & Foundation Skills, TAFE MILLERS
• 2012, Certificate of urban internship program
• 2010–2012, Masters in Mass Communication, PAKISTAN- Garment College UNIVERSITY

With 10 years experience as in Customer Service, backed by Certificate II in Retail, I have proven my excellent customer service skills, interpersonal and organizational skills. A natural communicator, I am seeking an organization that values a loyal, vibrant, out of the box thinker who thrives on ever changing challenges.