Customer Contact Officer
Cumberland city council
Cumberland, NSW
04.2024 - Current
- Acting as the initial point of contact for customer enquiries, transactions, and requests, ensuring service standards and performance goals are met.
- Addressing customer enquiries and issues across all Council services, either personally or by referring to specialist staff as needed.
- Managing a wide variety of enquiries in a fast-paced and demanding environment effectively.
- Handling and addressing customer action requests, inquiries, and transactions (both at the Counter and through the Call Centre) with professionalism, accuracy, and efficiency in a fast-paced and sometimes challenging environment, This includes managing interactions with difficult customers or addressing demanding situations as needed.
