Summary
Overview
Work History
Education
Skills
Key Skills Expertise
Education And Qualification
Career Profile Summary
References
Timeline
Generic

NOREEN ABDULHAI

Austral

Summary

I am Citizen of Australia and 10 + years' experience of Cumberland city council and Australia post
office I am Dedicated Retail Service Specialist focused on giving
every customer top-notch support for any request. Handles high-volume
work with organized approach by staying on top of routine
needs and special requests. Offers valuable administrative, customer
relations and sales abilities. Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Overview

11
11
years of professional experience

Work History

Customer Service Officer

Cumberland City Council
03.2024 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

RETAIL CUSTOMER SERVICES OFFICER

AUSTRALIA POST OFFICE
01.2015 - 01.2023
  • Works as store manager
  • Assist with sales and customer service enquiries
  • Receive goods selected by the customer and operate cash registers
  • Talk with other staff where there is doubt about a particular price
  • Receive payment for goods from customers and provide change as shown by the electronic cash register
  • Maintain a cash advance accurately which includes handling and processing cash, cheque, credit cards and EFTPOS
  • Promote and process a broad range of financial agency transactions through Australia Post's technology systems
  • Assist and/or perform administrative duties such as stocktaking and record maintenance
  • Weigh, wrap or pack goods and remove price tags and special security tabs
  • Help customers find products in the store
  • Price items with a price gun and rotate stock by bringing the old stock forward on the shelves
  • Work out totals for cash and other takings at the end of each working day
  • Count and prepare money for deposit in a bank or building society
  • Keep records of amounts received and paid, and regularly check the cash balance against this record
  • Sort mail for delivery rounds.
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Processed sales transactions quickly and accurately, reducing wait times for customers at the register.
  • Monitored loss prevention efforts closely, assisting in identifying potential theft risks or suspicious activity within the store premises when required.

Education

Master in Media Communication - Media

Government College University
03.2012

Skills

  • Trustworthiness and responsibility
  • Time management
  • Commercial awareness
  • working under pressure
  • Problem solving
  • Initiative
  • Cultural awareness
  • Foucs
  • Customer support
  • Complaint handling
  • Call center operations
  • Documentation and reporting
  • Inbound call management

Key Skills Expertise

  • Excellent Customer Service skills
  • Strong Interpersonal skills
  • Strong verbal and written communication
  • Expert in Microsoft office, with a focus on excel
  • Driven and Focused
  • Excellent computer skills
  • Cash handling skills
  • Bi-Lingual – English and Urdu and Panjabi

Education And Qualification

  • 2015, Career Training in Retail Sales, Australian Retailers association
  • 2018, First Aid certificate, SECTA TRAINING ACADENY NSW
  • 2018, Certificate ll in Security operations (class ACE), SECTA TRAINING ACADEMY NSW
  • 2015, certificate ll in retail services, ARA Retail INSTITUTE
  • 2015, Certificate II ENGLISH Language & Foundation Skills, TAFE MILLERS
  • 2012, Certificate of urban internship program
  • 2010–2012, Masters in Mass Communication, PAKISTAN- Garment College UNIVERSITY

Career Profile Summary

With 10 years experience as in Customer Service, backed by Certificate II in Retail, I have proven my excellent customer service skills, interpersonal and organizational skills. A natural communicator, I am seeking an organization that values a loyal, vibrant, out of the box thinker who thrives on ever changing challenges.

References

Provided upon request

Timeline

Customer Service Officer

Cumberland City Council
03.2024 - Current

RETAIL CUSTOMER SERVICES OFFICER

AUSTRALIA POST OFFICE
01.2015 - 01.2023

Master in Media Communication - Media

Government College University

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NOREEN ABDULHAI