Norika Heathdale
Administrative Officer
Summary
Experienced with managing administrative tasks and providing comprehensive support to executives. Utilizes organizational skills to maintain efficient office operations. Knowledge of coordinating schedules, handling communications, and assisting with project management.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Disability Support Worker
iCare Support Services
09.2022 - 09.2023
- Provided support to NDIS residents with daily living activities, including shower hygiene;
- Assisted with meal preparation and medication administration;
- Admin assistance, technical support, and training;
- Daily domestic house cleaning duties
- Adhered to company requirements for patient interactions and care standards.
Hospitality Staff
Abbey Museum of Art & Archaeology
07.2019 - 07.2022
- Processed 50+ orders per hour with 100% accuracy using POS and CRM systems.
- Provided exceptional customer service to 200+ guests per shift during peak hours.
- Demonstrated strong memory and product knowledge by memorizing over 100 menu items.
- Onboarded new staff members and provided comprehensive training.
- Assisted management with analyzing guest feedback data to identify areas needing improvement or enhancement within the property''s offerings or services.
Data Entry Volunteer
Communify Queensland
07.2020 - 11.2020
- Entering and updating transport details such as venue, pick up and drop off time, and client requirements into the Procura database
- Ensuring the accuracy and completeness of the data entered
- Doing administrative and clerical tasks (such as scanning or printing).
- Collaborated with supervisor to verify data accuracy.
Education
Bachelor of Psychological Science - Psychology
Griffith University
06-2025
Skills
Customer Service
Courses Certifications
- QuickBooks Certified ProAdvisor, Intuit, 04/25
- QuickBooks Payroll Powered by Employment Hero, Intuit, 04/25
- QuickBooks Online Advanced Certification, Intuit, 05/25
Timeline
Disability Support Worker
iCare Support Services
09.2022 - 09.2023
Data Entry Volunteer
Communify Queensland
07.2020 - 11.2020
Hospitality Staff
Abbey Museum of Art & Archaeology
07.2019 - 07.2022
Bachelor of Psychological Science - Psychology
Griffith University
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