Norika Wakayama
Robina,QLD
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender
Hello Heaven
Japan
02.2024 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Golf Caddie
Few Golf Courses
Japan
04.2023 - 04.2024
- Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
- Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
- Promoted a safe golfing environment by adhering to established safety guidelines during inclement weather conditions.
- Enhanced golfer experience by providing strategic advice on course layout and shot selection.
- Increased golfer success rates through regular equipment maintenance checks and adjustments as needed.
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Assisted players in improving game play.
- Taught players and team members about game and performance strategies.
- Determined distances to pins and advised players on proper clubs and methods.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Predicted wind speeds and read green slopes to suggest appropriate approaches to players.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
- Contributed to increased member retention rates through consistent delivery of high-quality customer service experiences.
- Demonstrated adaptability in working with varying player skill levels, from beginners to advanced professionals.
- Provided detailed yardage information for accurate club selection, resulting in improved golfer performance.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Exhibited professionalism at all times while representing the club both on and off the course.
Education
Undergraduate Degree - Sports Studies (specific For Golf)
Nihon Wellness Sport University
Japan03.2027
Robina State High School
Robina, QLD11.2022
Skills
- Patience and understanding
- Goal setting expertise
- won 2 golf tournaments in Japan
- won a few golf tournaments in Australia
- best handicap: 3
- current handicap: 18
Certification
certificate II health support service
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Hello Heaven
02.2024 - 04.2024
Golf Caddie
Few Golf Courses
04.2023 - 04.2024
Undergraduate Degree - Sports Studies (specific For Golf)
Nihon Wellness Sport University
Robina State High School