Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Noriko Nakanishi

Lilyfield,NSW

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in accounting software with financial knowledge, Known for effective communication, problem solving, and organization skills

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Manager & Account Clark ( Full Time )

Sumitomo Metal Mining Oceania Pty Ltd
10.2013 - 12.2024

- Oversee and coordinate all aspects of daily office operations, including reception, facillities, and administrative tasks

- Manage office supplies, equipment, and vendor relations

- Ensure the office environment is clean, organized, and functional

- Arrange business trip for Managing Director and staff

- Process invoice, Accounts receivable and payable

- Assisting Chief Accountant including monthly bank reconciliation, bookkeeping, corporate cards reconciliation, Payroll, yearly ATO reporting

- Organize company events and team building

- Assist the company's HR and finance functions




Japanese Tutor ( Casual )

Workers Educational Association
03.2013 - 12.2023
  • Developed strong rapport with students, fostering a positive learning environment that encouraged participation and collaboration.
  • Enhanced student understanding of Japanese language and culture by incorporating engaging multimedia resources in lessons.
  • Integrated authentic materials into lesson plans, exposing students to real-world examples of Japanese language usage for increased comprehension.

Japanese Language Teacher ( Casual )

Sydney Saturday School
02.2003 - 12.2016
  • Integrated authentic materials into lesson plans, exposing students to real-world examples of Japanese language usage for increased comprehension.
  • Developed strong rapport with students, fostering a positive and fun learning environment that encouraged participation and collaboration.
  • Organized extracurricular activities such as seasonal and cultural events, promoting deeper engagement with Japanese language and culture beyond the classroom.
  • Enhanced student understanding of Japanese language and culture by incorporating engaging multimedia resources in lessons.

Commercial Underwriter ( Full Time )

American Express
02.2007 - 06.2013
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Customer Service Representative ( Full Time )

American Express
06.2003 - 01.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certificate III - Early Childhood Education And Care

TAFE NSW
Ultimo
12-2025

Post Graduate Diploma in Teaching Japanese - Education

University of Technology Sydney
Sydney, NSW
12-2000

Bachelor of Arts - Education

Dokkyo University
Japan
03-1998

Skills

  • Office management and Office Administration
  • Reception and Customer Service Skills
  • Payroll processing
  • Billing, Bookkeeping , Accounts Payable & Receivable
  • Account reconciliation
  • Human Resources
  • Accounting Software - Xero, MYOB
  • MS Office Computer Skills
  • Strong Communication Skills in Verbal and Written
  • Attention to the details
  • Organizational Skills
  • Time Management Skills

Certification

- Teaching Qualification ( Japanese ) - NSW High School

- Teaching Qualification ( English ) - Japan's High School

- 420 HR Japanese Instructor Course

- WWCC

- Certificate 3 in Early Childhood Education and Care in Progress

Languages

English
Professional Working
Japanese
Full Professional

Interests

  • Team Sports such as Volleyball and Tennis
  • Calligraphy
  • Travel


Timeline

Office Manager & Account Clark ( Full Time )

Sumitomo Metal Mining Oceania Pty Ltd
10.2013 - 12.2024

Japanese Tutor ( Casual )

Workers Educational Association
03.2013 - 12.2023

Commercial Underwriter ( Full Time )

American Express
02.2007 - 06.2013

Customer Service Representative ( Full Time )

American Express
06.2003 - 01.2007

Japanese Language Teacher ( Casual )

Sydney Saturday School
02.2003 - 12.2016

Certificate III - Early Childhood Education And Care

TAFE NSW

Post Graduate Diploma in Teaching Japanese - Education

University of Technology Sydney

Bachelor of Arts - Education

Dokkyo University
Noriko Nakanishi