Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nor Liyana Hamdan

Springvale,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Factory Production Worker

Belvitafood
03.2019 - 02.2020
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
  • Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
  • Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.

Factory Production Worker

Vizzari Farms
12.2016 - 02.2019
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Operate machines proficiently and in compliance to safety standards.
  • Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.

Assistant Manager in Banking

Cimb Bank Berhad
05.2014 - 10.2016
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Informed customers of promotions to increase sales productivity and volume.
  • Implemented new quality assurance and customer service standards.
  • Provided excellent customer service, addressing patient concerns promptly and professionally.

Customer Service Sales Representative

Ace Jerneh Insurance
06.2011 - 04.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Diploma of Electronic Engineering - Engineering Electronics

POLITEKNIK SULTAN MIZAN ZAINAL ABIDIN
Terengganu , Malaysia
07.2011

High School Diploma -

SEKOLAH TEKNIK KAMUNTING PERAK
KAMUNTING, MALAYSIA
11.2008

Skills

  • Problem-solving abilities
  • Critical Thinking
  • Computer Proficiency
  • Customer Service
  • Customer Relationship Management (CRM)
  • Office equipment proficiency

Timeline

Factory Production Worker

Belvitafood
03.2019 - 02.2020

Factory Production Worker

Vizzari Farms
12.2016 - 02.2019

Assistant Manager in Banking

Cimb Bank Berhad
05.2014 - 10.2016

Customer Service Sales Representative

Ace Jerneh Insurance
06.2011 - 04.2014

Diploma of Electronic Engineering - Engineering Electronics

POLITEKNIK SULTAN MIZAN ZAINAL ABIDIN

High School Diploma -

SEKOLAH TEKNIK KAMUNTING PERAK

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Nor Liyana Hamdan