Overview
Work History
Timeline
Hi, I’m

Norma Boutros

Norma Boutros

Overview

19
years of professional experience

Work History

Excelsia College University

AR & AP Assistant - Temp
04.2025 - 06.2025

Job overview

  • Reporting to the Revenue Accountant & Financial Controller
  • Assisting with follow up on international and local students outstanding tuition fees
  • Liaising with students with financial circumstances impacting their outstanding fees and incorporating a payment plan suitable for each student.
  • Reviewing agents tax invoice for commissions payable against referred international students with tuition fees paid upfront and course qualifications met as per the standard policy & guidelines of the university.
  • Entering tax invoices in Pronto ERP system for payments.

Take Me Hire

Assistant Director – Events Specialist
07.2024 - Current

Job overview

  • Company Overview: Luxury tableware & event supplier for corporate & private events.
  • Working with various stylists to achieve the vision created to meet clients’ expectations with minimal on-site disruptions.
  • Coordinate on-site staff
  • Manage and control stock to ensure correct goods are at hand for specified events.
  • Manage & control event setup times and employee duties
  • Manage and Maintain on-site professionalism
  • Ensure services are conducted within a reasonable timeframe
  • Ensure on-site safety procedures are met when working in limited timeframe deadlines around various on-site other suppliers.
  • Train new staff on-site requirements whilst ensuring unlost time.
  • Luxury tableware & event supplier for corporate & private events.

CBRE (GWSLA) Pty Ltd

Group Credit Manager
02.2023 - 11.2024

Job overview

  • Company Overview: CBRE (GWSLA) PTY LTD purchased BSA Advanced Property Solutions 8 x entity on the 1st Feb 2023.
  • End-to-end standalone Credit Management
  • Management of data transition, Open AR transactions to CBRE Systems whilst managing weekly branch debt meetings and collections.
  • CBRE (GWSLA) PTY LTD purchased BSA Advanced Property Solutions 8 x entity on the 1st Feb 2023.
  • Excellence Award Achieved for the reduction of AR Bad debt, management of AR data migration & overall maintaining focus on the collections of aged
  • Current debt.
  • Identified issues and worked with the migration team to brainstorm best way forward to close out issues leading to the impact of the future collection of debt. (Linking customer accounts with correct site account under the CBRE system model.
  • Continuous improvement achieved on debt reduction during transition and black-out periods.
  • Worked successfully with each branch on the handover of debt per the CBRE debt management model effective 1st November 2023.

BSA Limited – Advanced Property Solutions

Group Credit Manager
06.2019 - 01.2023

Job overview

  • Company Overview: BSA design, construct and maintain the systems that make buildings efficient, safe and comfortable. Further offering HVAC and Fire servicing and maintenance as well as installations.
  • Reporting to the Group Treasury Manager, I lead a Team of 1 local Senior Credit Controller.
  • Main duties: Manage, coordinate, improve system processes & cashflow.
  • BSA design, construct and maintain the systems that make buildings efficient, safe and comfortable. Further offering HVAC and Fire servicing and maintenance as well as installations.
  • Created and developed a Credit Department within BSA that oversees the end-to-end credit & collections function. (Previously managed by Shared Service/Admin Team)
  • Built a Team of 1 direct and 1 indirect reporting lines
  • Implemented New Credit Policies & Procedures
  • Underwent mass database clean-up on debtors
  • Created/updated existing ERP debtors ATB report to age by Due Date & differentiate debtors between each BSA Business Unit creating a positive impact across all BU within BSA.
  • Reduced DSO from 64 days to 44 days CW Region
  • Reduced DSO from 74 days to 56 days EC Region
  • Managed weekly/fortnightly meetings with GM/s of each branch to review debtor issues & improvements
  • Managed corporate reporting on movement of debt across BSA APS BU.
  • Worked with Admin Operational Team & Team Leader to review key areas of improvement required from the front end of the business in order to improve invoicing.

Vertiv (Australia) Pty. Ltd. (Formerly Emerson Network Power Australia Pty Ltd)

Credit Manager Australia and New Zealand
05.2016 - 05.2019

Job overview

  • Company Overview: Vertiv is one of the first to protect mainframes with precision cooling systems and first to introduce an integrated enclosure system to distributed networks. Vertiv helped some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing.
  • Reporting to the Local Finance Controller and Regional Credit and Collections Manager ASIA, I lead a Credit Team of (5), 1 local Credit Analyst and 4 off-shored shared services team based out in Manila.
  • Main duties are to lead and facilitate ‘Quote to Cash’ projects for local end to end business process improvement.
  • Vertiv is one of the first to protect mainframes with precision cooling systems and first to introduce an integrated enclosure system to distributed networks. Vertiv helped some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing.
  • Achieved business financial gain of $22,725 due to improved time utilization and productivity which resulted in a 351% ROI
  • Achieved DSO reduction of 21.7 days over 1 year period (CYDec’16 CYDec’17) – target to achieve a further 20+ days reduction for CYDec’18
  • Achieved Past Due % Reduction of 40.7% in CYDec16 CYDec17
  • Lead and Initiated Database Cleansing project over 2mth period
  • Ability to work under pressure and as part of business committee group to promote perfect execution in business improvements
  • Knowledge in reviewing contract terms and conditions in-line with commercial business negotiations.
  • Built successful trackers to monitor the performance of individual collectors and team targets – Trackers have since been implemented across ASIA
  • Ability to set up new projects and meet expected deadline
  • Drove time reduction & costs saving of 5hrs 5min per month impacting in approx 250US$/mth cost reduction to the business
  • Managed succession in project progress claim billing for client generating business >$15 mil per project
  • Prioritized and cascaded workload accordingly and effectively
  • Experience in developing team and individual goals to better the job experience, workloads, knowledge gaps and development on interpersonal development
  • Ability to determine major migration issues and implement fixes to provide positive, effective and efficient work functions across each business market unit.
  • Professional verbal and written communication skills
  • Customer Service and problem-solving skills
  • Extensive experience in full-to-end credit collections processes

temperzone australia pty Ltd

Credit Manager – Commercial Air Conditioning
06.2014 - 05.2016

Job overview

  • Company Overview: temperzone is the largest Australasian manufacturer of air conditioning equipment, with manufacturing plants in Sydney and Auckland. temperzone formed alliance with Hitachi Air conditioning in October 2009 making temperzone an exclusive distributor of Hitachi Airconditioning in Australia.
  • In 2014, I was promoted from a Credit team leader to Credit Manger as part of a new company decision to implement BEST program for all management teams to improve collaboration and communication across all business departments and employees.
  • Part of this promotion saw my Direct Line Reporting manager change from the Senior Credit Manager to the Financial Controller for effective and successful management of: End to end credit processes.
  • Temperzone is the largest Australasian manufacturer of air conditioning equipment, with manufacturing plants in Sydney and Auckland. temperzone formed alliance with Hitachi Air conditioning in October 2009 making temperzone an exclusive distributor of Hitachi Airconditioning in Australia.
  • Continuous improvement in outstanding debt reduction in-line with company KPI’s & objectives
  • Maintenance and adherence of internal processes and procedures to minimize risk with bad debt referrals and optimize companies cashflow
  • Achieved DSO reduction days by 10 days in period FY’14 – FY’15
  • Ability to set up a course of action for meeting goals
  • Maintain negotiations plans in line with trade credit insurance and maintaining effective credit decisions against escalated accounts
  • Ability to handle rapport both internally and externally
  • Professional verbal and written communication skills
  • Customer Service and problem solving skills
  • Management of 2 local direct reports and work control policy
  • Full end-to-end credit collections
  • Reporting across all levels with flair for detail
  • Ability to maintain total overdue reduction percentage of 1.5% over a 3year management period
  • Achieved DSO requirement in FY’12 & FY’15 despite overall system implementation issues and the current financial climate effecting manufacturing
  • Directed and initiated PPS legislation into companies T&C’s
  • Directed and initiated Privacy Policy
  • Assisted in recruiting

temperzone australia pty ltd

Credit Team Leader / Acting Credit Manager (2IC)
01.2013 - 05.2014

Job overview

  • Reporting to the Senior Credit Manager, I was promoted form a Credit Control position to Credit Team Leader to oversee a team of 2 local credit controllers and oversee the continuous improvement of the credit end-to-end processes along with continuous management of approximately 3000+ active accounts.

temperzone australia pty ltd

Credit Controller
03.2006 - 12.2012

Job overview

  • Reporting to the National Credit Manager to manage own collections ledger, and end-to-end credit processes including any ad-hoc duties as required by the manager.

Timeline

AR & AP Assistant - Temp
Excelsia College University
04.2025 - 06.2025
Assistant Director – Events Specialist
Take Me Hire
07.2024 - Current
Group Credit Manager
CBRE (GWSLA) Pty Ltd
02.2023 - 11.2024
Group Credit Manager
BSA Limited – Advanced Property Solutions
06.2019 - 01.2023
Credit Manager Australia and New Zealand
Vertiv (Australia) Pty. Ltd. (Formerly Emerson Network Power Australia Pty Ltd)
05.2016 - 05.2019
Credit Manager – Commercial Air Conditioning
temperzone australia pty Ltd
06.2014 - 05.2016
Credit Team Leader / Acting Credit Manager (2IC)
temperzone australia pty ltd
01.2013 - 05.2014
Credit Controller
temperzone australia pty ltd
03.2006 - 12.2012

Similar Profiles

  • Thabani Mpofu

    Thabani MpofuThabani Mpofu

    Student Placement Coordinator at Excelsia University CollegeStudent Placement Coordinator at Excelsia University College

  • Thabani Mpofu

    Thabani MpofuThabani Mpofu

    Student Placement Coordinator at Excelsia University CollegeStudent Placement Coordinator at Excelsia University College

  • Melody Gharibian

    Melody GharibianMelody Gharibian

    Brand and Communications Coordinator at Excelsia University CollegeBrand and Communications Coordinator at Excelsia University College

CREATE PROFILE
Norma Boutros