Norma- Jane Trad
Revesby,NSW
Summary
Motivated customer service representative and committed to providing high quality service to superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty. Highly reliable, Outgoing and consistent with fulfilling roles to their full potential.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Party Host, Receptionist, Barrister, Cafe, Kitchen
FLIPOUT
06.2023 - Current
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Collaborated with team members to ensure smooth operations during peak hours, resulting in satisfied customers and positive feedback.
- Initiated or assisted in rendering emergency care and other first aid in life-threatening situations.
In-Home Babysitter
Parents Of The Children (Relatives And Own Family)
01.2016 - Current
- Reviewed and followed parent directions for children's care.
- Communicated positively with children and Parents.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Monitored children's play activities to verify safety.
- Encouraged children to be understanding and patient with others.
- Identified warning signs of emotional and developmental problems in children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Childcare Worker
Revesby Early Learning Centre
11.2022 - 06.2023
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Distributed food, napkins and beverages in preparation for snack time.
- Consulted with families to discuss activities and behaviors of each child.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each .
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Kept notes of behavior issues, food served and medications administered to children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Work Experience: Restaurant
Revesby Railstop
05.2022 - 05.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learnt how to effectively communicate and active listen to other team members.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Arts - Earlychildhood/Primary Teaching
Western Sydney University
Sydney, NSW11.2026
High School Diploma -
Mount St. Joseph School
Milperra, NSW09.2022
Skills
- Tactical Communications
- Dependable and Cooperative
- Time management and organizational skills
- Ability to work under pressure
- Confidence
- Empathy and Flexibility
- Active listener
- Leadership skills
- Perseverance and Motivation
- Problem solving skills
- Teamwork
- Negotiation and Persuasion
Certification
Certificate II in Kitchen Operations (Hospitality)
Certificate III Early Childhood and Education Care Training Traineeship - [9 Months experience- Not completed]
CPR and First Aid Certificate
Timeline
Party Host, Receptionist, Barrister, Cafe, Kitchen
FLIPOUT
06.2023 - Current
Childcare Worker
Revesby Early Learning Centre
11.2022 - 06.2023
Work Experience: Restaurant
Revesby Railstop
05.2022 - 05.2022
In-Home Babysitter
Parents Of The Children (Relatives And Own Family)
01.2016 - Current
Bachelor of Arts - Earlychildhood/Primary Teaching
Western Sydney University
High School Diploma -
Mount St. Joseph School
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