Norman Berry
MELBOURNE
Summary
Results-driven Senior Client Service Manager with a strong focus on client satisfaction and retention. Expertise in service solution development and cross-functional coordination to optimize customer engagement strategies.
Overview
10
10
years of professional experience
Work History
Senior Client Service Manager
Pickwick Group
Port Melbourne
01.2016 - Current
- Developed tailored service solutions to meet diverse client needs.
- Coordinated cross-functional teams to deliver seamless service experiences.
- Conducted regular client meetings to gather feedback and address concerns.
- Cultivated strong client relationships to enhance satisfaction and retention.
- Built relationships with key customers through personalized account management and technical assistance.
- Analyzed service processes to identify areas for improvement and efficiency.
Education
High School Diploma -
Burwood Technical School
Burwood, VIC11-1986
Skills
- Client relationship management
- Account management
- Service solution development
- Customer engagement strategies
- Process analysis
- Cross-functional coordination
Timeline
Senior Client Service Manager
Pickwick Group
01.2016 - Current
High School Diploma -
Burwood Technical School