Norman Gregory
Summary
Highly motivated and enthusiastic individual with a strong background in customer service. Actively seeking a position to utilize exceptional communication skills and teamwork abilities. Goal is to contribute to team success and gain valuable business insights. Proven track record of delivering excellent customer experiences. Confident in ability to provide exceptional service and support. Eager to apply skills and make a positive impact within a dynamic and collaborative work environment.
Overview
13
13
years of professional experience
Work History
Cargo Tracing Officer and Interstate Trucking
Menzies Aviation
08.2022 - Current
- Handled customer inquiries and resolved issues, fostering positive relationships with clients
- Organising truck logistics for the collection and delivery of interstate cargo
- Prepared and issued invoices for clients and airlines, ensuring accuracy and compliance with company policies
- Prioritising tasks and managing multiple responsibilities within tight deadlines
Point Duty Office
State Transit
07.2016 - Current
- Management of Buses
- Crowd management
- Communicating with the public
- Working within a team
Depot Coordinator
Wiseway Logistics
05.2022 - 07.2022
- Organising deliveries and pickups of cargo
- Working within a team
- Time management and meeting deadlines
- Managing of duties of warehouse workers
Warehouse Worker
Wiseway Logistics
10.2021 - 04.2022
- Organising deliveries and pickups of cargo
- Working within a team
- Time management and meeting deadlines
- Managing of duties of warehouse workers
Retail Assistant/Lead Refill
Nike Factory Outlet Auburn
08.2014 - 07.2016
- Selling
- Opening and closing the store
- Management of Refill
- Communicating with all types of customers
- Product Knowledge
- Management skills (Conducting Team Meetings, Rosters)
Tennis Coach
MLC Burwood
02.2014 - 08.2014
- Instructing/teaching Children
- Organisation of Lessons
- Management of Lessons
- Communication with both Children and Adults
- Supervising Children
Tennis Coach
MLC Burwood
10.2011 - 12.2013
- Instructing/teaching Children
- Organisation of Lessons
- Management of Lessons
- Communication with both Children and Adults
- Supervising Children
Education
Certificate 3 - Information Technology Networking
TAFE NSW
10.2013
Certificate 3 - Sports Science - Sports Trainer
TAFE NSW
01.2013
HSC Completion -
Christian Brother's High School
09.2011
Skills
- Communication
- Team Work
- Logistics Coordination
- Customer Relations
- Time Management
Accomplishments
- Silver Medallion: 30 Hours of Community Service and Promoting Social Justice Issues
- Tennis Captain (2010)
- Certification of Commendation in:
- MCC Tennis U15 Champion (Bronze Medallion)
- MCC Squash
- MCC Tennis U15 Doubles Champion
- CBHS Tennis Open Champion
References
Available upon request.
Employabilityskills
- Communication
- Team Work
- Logistics Coordination
- Customer Relations
- Time Management
Timeline
Cargo Tracing Officer and Interstate Trucking
Menzies Aviation
08.2022 - Current
Depot Coordinator
Wiseway Logistics
05.2022 - 07.2022
Warehouse Worker
Wiseway Logistics
10.2021 - 04.2022
Point Duty Office
State Transit
07.2016 - Current
Retail Assistant/Lead Refill
Nike Factory Outlet Auburn
08.2014 - 07.2016
Tennis Coach
MLC Burwood
02.2014 - 08.2014
Tennis Coach
MLC Burwood
10.2011 - 12.2013
HSC Completion -
Christian Brother's High School
Certificate 3 - Information Technology Networking
TAFE NSW
Certificate 3 - Sports Science - Sports Trainer
TAFE NSW
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