Norman Henaway
Bowen
Summary
Aiming to Seek and maintain Part-Time and/or Full-Time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Accomplished Assistant Manager at Red Rooster with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in financial accuracy and team leadership, demonstrated by improving inventory management, achieving store goals and targets whilst fostering a positive work environment that excels in high-pressure situations, showcasing adaptability and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Red Rooster
06.2005 - 11.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Crew Member
Eagle Boys
01.2005 - 06.2006
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge for area.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Team Member
Red Rooster
10.2003 - 06.2005
- Accurately handled cash register transactions while providing excellent customer service.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Provided customers with information on specials and discount deals.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Upsold menu items effectively, increasing overall sales and contributing restaurant's revenue growth.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Utilized proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
- Served to be reliable employee with consistent punctuality and attendance record, setting examples for colleagues to follow suit.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Cashier Assistant
Woolworths Supermarket
04.2003 - 04.2004
- Met customer needs through polite, friendly and attentive service.
- Maintained clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Team Member
McDonald’s
05.2001 - 11.2003
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Met customer service goals and exceeded customer expectations.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
Education
Certificate - Blue Care Card
Queensland Government
Bowen, QLD2010
Certificate - SGS Inductions (Miner Required Certificate)
TAFE Queensland
Bowen, QLD2006
Completed Yr.12 -
Bowen State High School
Bowen, QLD2005
Certificate - Prevocational Engineering Course
TAFE Queensland
Bowen, QLD2004
Skills
- Retail Operations Knowledge
- Team motivation
- Food safety knowledge
- Complaint Handling
- Staff Training and Development
- Cash handling proficiency
- Employee Scheduling
- Organized multi-tasker
- Point-of-sale system operation
- Meal Preparation
- Personal hygiene maintenance
- Restaurant Management
- Customer Service
- Fast and efficient service worker
- Reliable and punctual
- Food Safety Compliance
- Team Collaboration
- Critical Thinking
- Task Delegation
- Staff Management
- Food safety understanding
- Kitchen Staff Supervision
- Cooking
- Opening and closing procedures
Accomplishments
- Air Force Cadets (Third Year)
- Guitarist Of The Bowen State High School Musical Band
- Played The Paino For 5 Years
Employment History
- Star Of Sea - Blue Care Nursing home (2014- 2018
- Torres Hotel Thursday Island (2011-2014)
- Hank Constructions (2008-2010)
- North Coast Builders (2007- 2008)
- Mac Constructions (2007)
- Fiddlers Green Landscaping (2007)
- Pastels Lawn Mowing Service Dysaght (2006)
- Zigzag Channel & Kerbing Dysaght (2006)
- Impact Cementing Contractors Dysaght (2006)
Timeline
Assistant Manager
Red Rooster
06.2005 - 11.2008
Crew Member
Eagle Boys
01.2005 - 06.2006
Team Member
Red Rooster
10.2003 - 06.2005
Cashier Assistant
Woolworths Supermarket
04.2003 - 04.2004
Customer Service Team Member
McDonald’s
05.2001 - 11.2003
Certificate - Blue Care Card
Queensland Government
Certificate - SGS Inductions (Miner Required Certificate)
TAFE Queensland
Completed Yr.12 -
Bowen State High School
Certificate - Prevocational Engineering Course
TAFE Queensland
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