Norman John Steyn
Wamberal,NSW
Summary
Dynamic Technical Consultant with a proven track record at Cruizy Campers South Africa CC, specializing in technical solution design and compliance standards. Adept at building strong client relationships and delivering innovative solutions, I excel in problem-solving and technical documentation, ensuring project success and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Technical Consultant
Cruizy Campers South Africa CC
Hillcrest, Kwazulu Natal
01.2022 - Current
- Ensured compliance with industry standards when designing technical solutions.
- Participated in project planning meetings to discuss scope, timeline and budget.
- Maintained accurate records of all technical activities performed for each customer.
- Developed and implemented technical solutions for customer needs.
- Created detailed documentation of all technical processes and procedures.
- Authored technical documentation, including system design specifications, user manuals, and maintenance guides.
- Negotiated with vendors to procure high-quality technical resources and services at competitive prices.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Used computer in analysis and solution of business problems.
Asset Protection and Recovery Agent
Capital air services
Pinetown , Kwazulu Natal
02.2012 - 12.2023
- Negotiated payment arrangements with debtors in accordance with company policies and procedures.
- Managed daily operations of the recovery team, including monitoring progress and providing guidance to staff.
- Attended court hearings when necessary in order to represent the company during legal proceedings.
- Conducted skip tracing activities to locate debtors who had moved or changed contact information.
- Maintained compliance with applicable laws and regulations governing debt collection practices.
- Performed periodic reviews of existing processes and procedures related to recovery efforts.
- Communicated effectively with customers via phone, email, mail, or other methods.
- Researched complex cases involving multiple parties in order to develop an effective resolution strategy.
- Maintained accurate records of all collections activity and updated customer files accordingly.
- Prepared detailed collection reports outlining current status of each account.
- Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
- Kept gear and equipment in good working order to effectively support takeoff and landing operations.
Race Technician
Silent Sport AG
Dusseldorf , Germany
01.2011 - 12.2011
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Operated specialized diagnostic tools used to identify system faults.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Replaced defective components or parts as needed.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
Motor Cycle Technician
Alfie Cox Racing
Pinetown, Kwazulu Natal
02.2007 - 12.2010
- Assisted in troubleshooting issues with the workshops electrical systems.
- Analyzed customer requirements to determine appropriate solutions for their needs.
- Updated inventory records when necessary to reflect changes in available parts and supplies.
- Performed regular inspections on machines to ensure optimal functioning.
- Identified and replaced faulty components, such as motors, switches, relays and timers.
- Documented all work performed using standardized forms or computer-based systems.
Education
High School Diploma -
John Orr Technical High
Durban Kwazulu Natal11-2006
Skills
- Technical solution design
- Project management
- Technical documentation
- Compliance standards
- Problem solving
- Process improvement
- Technical troubleshooting
- Equipment maintenance
- Customer service
- Inventory management
- Interdepartmental contact
- Technical consulting
- Cost estimates
- Client relationship building
- Technical guidance
- Quality assurance testing
- Change management
- Technical solutions
- System maintenance
Timeline
Technical Consultant
Cruizy Campers South Africa CC
01.2022 - Current
Asset Protection and Recovery Agent
Capital air services
02.2012 - 12.2023
Race Technician
Silent Sport AG
01.2011 - 12.2011
Motor Cycle Technician
Alfie Cox Racing
02.2007 - 12.2010
High School Diploma -
John Orr Technical High
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