Norman Rory (known As Rory) Muscat
Glen Alpine,NSW
Summary
Rory is an experienced Business Development Executive, with an extensive loyal referral network and strong work ethic.
Rory sets goals and develops plans for business and revenue growth. Rory conducts research to implement new target market initiatives and to determine prospective accounts in the market. Rory pursues any client leads and moves them through the sales cycle.
Rory’s career has span over the past 46 years including banking for 32 years and relationship management and business development over the past 14 years where Rory has developed and grown skills in relationship management, communication and time management.
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
46
46
years of professional experience
Work History
Business Development Manager
Coleman Greig Lawyers
03.2021 - 02.2024
- Developed new proposals, contracts and procedures to draw in more clients and develop referral networks and streamline work operations.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Negotiated and closed long-term agreements with referral networks across Sydney.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Kept meticulous client notes and updated account information in company databases.
- Built relationships with customers, referrers and community to establish long-term business growth.
- Generated new business with marketing initiatives and strategic plans.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events including Chambers of Commerce and strategic networking groups .
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Achieved established KPI for company through teamwork and focus on customers and referrers.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
Senior Executive Manager
DVT Group
08.2011 - 02.2021
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
- Streamlined revenue by delivering exemplary service and consistently exceeding client expectations.
- Drove weekly meetings with executive leadership to identify opportunities for improvement, and establish milestones
- Developed and nurtured strong referral networks creating a constant pipeline of work.
- Mentored junior staff to develop their skills and advance their careers within the organization.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Interacted well with customers and referrers to build connections and nurture relationships.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Built strong relationships with key stakeholders to foster mutually beneficial partnerships.
Education
No Degree - Banking And Finance
Numerous Banking And Finance Course
Sydney, NSWDiploma - Exit Planning (Succession Planning)
University of Chicago
Chicago USA04.2013
Skills
- CRM Management
- Business Analytics
- B to B sales
- Business Administration
- Salesforce Management
- Strategic Planning
- Market Tracking
- Mentoring and Coaching
- Proposal Writing
- Marketing Strategy Development
- Cross-Channel Marketing
- Promotional planning
- Issue Resolution
- Performance Evaluations
- Business Development
- Business Objective Analysis
- Sales Records Management
- Rapport and relationship building
- Networking strength
- Performance Goals
- Employee Retention
- Customer Portfolio Management
- Business Needs Assessment
- Customer Acquisition
- Team Leadership
- Cross-Functional Collaboration
- Decision-Making
- Sales and Marketing
- Staff Training and Development
- Data Confidentiality
- Interdepartmental Collaboration
- Pipeline Development
- Negotiations
Affiliations
- Director Campbelltown Chamber of Commerce
- President- Business Chamber Referral Group
- Chairman- Laugh Out Loud Charity Breakfast
- Chairman- Mortimer McCarthy Club
Timeline
Business Development Manager
Coleman Greig Lawyers
03.2021 - 02.2024
Senior Executive Manager
DVT Group
08.2011 - 02.2021
No Degree - Banking And Finance
Numerous Banking And Finance Course
Diploma - Exit Planning (Succession Planning)
University of Chicago
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