NOSHABA SOHAIL BHUTTA
PEMULWUY,NSW
Summary
Proven Account Manager with a track record of enhancing customer satisfaction and retention at AllSTAFF AUSTRALIA - PAX AUSTRALIA. Skilled in client relationship management and strategic planning, I excel in building partnerships and improving team productivity. My approach has significantly boosted client satisfaction, leveraging both interpersonal and analytical skills to resolve issues and drive results. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
AllSTAFF AUSTRALIA - PAX AUSTRALIA
Ingleburn, NSW
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Improved overall team productivity by implementing best practices in organization and time management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
ONSITE SUPERVISOR/ ACTING ACCOUNT MANAGER
Randstad - AMAZON NSW
Liverpool, NSW
10.2021 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
SERVICE DELIVERY CORDINATOR/Team Leader
MSS Security
Auburn, NSW
03.2018 - 10.2021
- Enhanced communication between departments, leading to smoother operations and better service delivery.
- Resolved issues relating to delays and parts to maintain satisfaction.
- Reduced client complaints through proactive issue identification and resolution before escalation became necessary.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Contributed to business development efforts by identifying opportunities for upselling or cross-selling services based on client needs analysis.
- Assisted in budget management for various projects, optimizing resources usage while maintaining quality standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained database systems to track and analyze operational data.
Education
High School Diploma -
TAFE
Granville, NSW06.2016
Bachelor of Arts - Art Education
UNIVERSITY OF PUNJAB
LAHORE - PAKISTAN 06.1998
Master of Arts - PDHPE
UNIVERSITY OF PUNJAB
LAHORE - PAKISTAN06.1992
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Goal-Oriented
- Issue Resolution
- Team Training
- Performance Tracking
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Supervised team 120 staff members daily
- Achieve results by completing daily operational tasks with accuracy and efficiency.
- Documented and resolve issues which led to good results.
Languages
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Native or Bilingual
Timeline
Account Manager
AllSTAFF AUSTRALIA - PAX AUSTRALIA
10.2023 - Current
ONSITE SUPERVISOR/ ACTING ACCOUNT MANAGER
Randstad - AMAZON NSW
10.2021 - 01.2023
SERVICE DELIVERY CORDINATOR/Team Leader
MSS Security
03.2018 - 10.2021
High School Diploma -
TAFE
Bachelor of Arts - Art Education
UNIVERSITY OF PUNJAB
Master of Arts - PDHPE
UNIVERSITY OF PUNJAB