Summary
Overview
Work History
Education
Skills
Skills
Activities
Certification
Languages
Accomplishments
Personal Information
References
Timeline
Generic

Nosheen Malik

Helensvale,QLD

Summary

Supervisor and Medical Practice Manager at Gold Coast Gastroenterology with expertise in employee training and conflict resolution. Proven ability to enhance team performance and customer satisfaction through strategic initiatives. Proficient in relationship building and operational efficiency software. Dedicated to creating a positive work environment and achieving measurable results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor/Medical Practice Manager

Gold Coast Gastroentrology
Southport, QLD
06.2019 - Current
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Developed strategies to improve team performance and productivity.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Created new strategies for improving customer service standards within the organization.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Sales Manager

To Linkin
Bundall, QLD
03.2015 - 03.2017
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Managed daily operations of sales department, including supervision of staff members.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.

Retail Sales Worker

Australia Post
Sydney , NSW
06.2012 - 11.2013
  • Reconciled daily sales receipts with cash drawer totals at shift's end.
  • Resolved inventory discrepancies by comparing physical counts to digital records.
  • Cultivated strong relationships with returning customers for sustained business growth.
  • Provided professional greetings and assistance to enhance customer satisfaction.
  • Monitored in-store customer traffic patterns to inform operational adjustments.
  • Compiled reports outlining daily financial activities for management review.
  • Followed strict security protocols for all monetary transactions, including Western Union services.
  • Addressed customer complaints efficiently, promoting a positive shopping environment.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

Master Of Business Administration (MBA) - Finance

Khadim Ali Shah Bukhari Institute Of Science And Technology
Karachi, Pakistan
03.2011

Bachelor of Economics & Psychology -

University Of Karachi
Karachi, Pakistan
06.2007

Higher School Certification -

P.E.C.H.S College for Women
Karachi, Pakistan
06.2004

Primary School Certification -

City High School
Karachi, Pakistan
06.2002

Skills

  • Employee training
  • Staff recruitment
  • Conflict resolution
  • Training and mentoring
  • Relationship building
  • [Software] experiences
  • Public speaking
  • Multitasking

Skills

Proficient in MS Word, Proficient in MS Excel, Proficient in MS PowerPoint, Proficient in MS Front Page, Excellent communication and interpersonal skills., Good time management and organizational skills., Leadership qualities., Professionalism., Stability of work.

Activities

Member of Wollongong Basketball Association., Member of Illawarra Badminton Association., Competed at State level in Basketball and Badminton competitions and have won several prizes, including the Best Player award., Was Captain of school’s Basketball and Badminton Teams., Sports, Music, Tourism

Certification

  • Real Estate Sales License

Languages

Urdu/Hindi
Professional
Punjabi
Professional
English
Professional

Accomplishments

  • I worked as a telemarketer; it was my first experience, and I reached targets easily by selling products over the phone
  • I learned different software very quickly
  • I have tried different experiences and built my strength

Personal Information

Citizenship: Australian Passport

References

References available upon request.

Timeline

Supervisor/Medical Practice Manager

Gold Coast Gastroentrology
06.2019 - Current

Sales Manager

To Linkin
03.2015 - 03.2017

Retail Sales Worker

Australia Post
06.2012 - 11.2013

Master Of Business Administration (MBA) - Finance

Khadim Ali Shah Bukhari Institute Of Science And Technology

Bachelor of Economics & Psychology -

University Of Karachi

Higher School Certification -

P.E.C.H.S College for Women

Primary School Certification -

City High School

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Nosheen Malik