Notavia Notavia
Sydney,NSW
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Soul Origin. Skilled in staff training and development, and adept at time management. Excelled in creating organized, safe environments and resolving disputes, significantly improving service quality. Demonstrates strong team leadership and a commitment to professional excellence. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Manager
Soul Origin
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
Max Brenner Chocolate Bar
07.2021 - 02.2023
- Helped store management meet standards of service and quality in daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Barista and Customer Service
Nooks Place Cafe
04.2016 - 04.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Barista
Sugar And Spoon Cafe
02.2015 - 03.2016
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
Customer Service
New Zealand Ice Cream
10.2012 - 01.2015
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained high level of customer service through friendly and polite demeanor.
Education
Bachelor of Business - Business
Business Bridge College
Sydney, NSW04.2021
Skills
Staff Training and Development
Time Management
Team Leadership
Timeline
Manager
Soul Origin
02.2023 - Current
Supervisor
Max Brenner Chocolate Bar
07.2021 - 02.2023
Barista and Customer Service
Nooks Place Cafe
04.2016 - 04.2021
Barista
Sugar And Spoon Cafe
02.2015 - 03.2016
Customer Service
New Zealand Ice Cream
10.2012 - 01.2015
Bachelor of Business - Business
Business Bridge College
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