Aroha Trinity Heller
Greenbank
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
GyG
02.2022 - 11.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed team of up to 60 restaurant staff, maintaining exceptional customer service and quality standards.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Shift Leader
GyG
01.2019 - 02.2022
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Casual
GyG
11.2017 - 01.2019
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School -
Springfield Central State High School
01.2017
Skills
- Team supervision
- Active listening
- Multitasking
- Issue resolution
- Performance evaluations
- Shift management
- Restaurant operations
- Employee scheduling
Timeline
Assistant Restaurant Manager
GyG
02.2022 - 11.2023
Shift Leader
GyG
01.2019 - 02.2022
Casual
GyG
11.2017 - 01.2019
High School -
Springfield Central State High School
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