Ethan Baillache

Focused RSA that has provided exceptional customer service by maintaining a clean store, addressed enquiries, and offered tailored product recommendations. Handled cash banking, stock counts, and P&L reviews to ensure smooth operations and identify cost-saving opportunities. Contributed to promotional events and staff training, boosting product knowledge and sales. Built strong customer relationships, fostering repeat business and referrals with professionalism in every interaction.

• Maintained a clean and organised store environment for an inviting shopping experience for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled phone calls professionally, addressing customer enquiries or directing them appropriately within the store.
• Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
• Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
• Performed stock counts of products and reported any discrepancies to an appropriate manager for action to ensure long-term customer satisfaction and smoother business operation
• Reviewed monthly P&L reports to identify any potential business expenses that can be reduced
• Effectively communicated with colleagues both within store and across different stores to fulfill customer needs and overall business excellence
• Handled cash banking and other administrative tasks adhering to protocols to ensure smooth operations
• Supported promotional in store events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
• Increased sales by offering advice on purchases and promoting additional products.
• Participated in voluntary promotional events to increase brand awareness.
• Developed strong rapport with customers and created positive impression of business in addition repeat business and referrals.

Warehouse store-person committed to continuous learning. Known for consistently meeting and exceeding daily goals and KPIs in a fast-paced environment, whilst maintaining a positive outlook and mindset. Excelled at adapting to challenges, ensuring order fulfillment with a focus on accuracy and productivity.

• Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
• Maintained clean, organised warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
• Ensured smooth warehouse operations, while adhering to strict safety protocols and conducting regular general inspections for potential hazards.
• Trained new staff on proper procedures, safety practices, and equipment usage to ensure seamless integration into the team.
• Gained further knowledge using RF devices across a diverse range of operations.
• Reported any inventory discrepancies to managers to ensure efficient operation and overall customer satisfaction.
• Promoted a culture of safety within the warehouse by consistently adhering to all guidelines and encouraging team members to do the same.
• Contributed to cost reduction efforts by identifying areas of waste or inefficiency within the warehouse process flow.
• Established positive relationships with fellow team, developing open communication to address any issues promptly and effectively.
• Remained open to learning new procedures and further developing knowledge of different workplace operations.

Warehouse store-person with a strong willingness to learn and quick adaptability to new RF device software. efficiently applied newly learnt skills to enhance inventory management and operational efficiency. Dedicated to maintaining accuracy and productivity whilst fostering a collaborative team environment.

• Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
• Maintained clean, organised warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
• Inspected work areas for cleanliness and hazards and removed cartons and boxes to keep work areas organised and hazard-free.
• Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
• Trained new hires on proper procedures, safety practices, and equipment usage to ensure seamless integration into the team.
• Used RF devices and computers to record and monitor inventory levels as well as uncover and address inaccuracies.
• Utilised pallet jacks, dollies and WAV vehicles for inventory relocation, replenishment and shipment preparation.
• Packaged goods securely and safely to prepare for shipping, adhering to packaging protocols.
• Inspected merchandise and notified managers of damaged pieces before shipment to ensure customer satisfaction.

Crew Member dedicated to team success and customer satisfaction. Excelled in customer service, perfected new procedures and collaborated effectively to ensure smooth operations and a positive work environment.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with team and welcomed coaching from management team.
• Ensured food preparation areas and equipment were sanitary and well-maintained.
• Helped maintain a clean and welcoming dining area for customers, promoting overall satisfaction during their visit.
• Trained new team members on procedures and customer service.
• Properly labeled and stored stock in appropriate areas to optimise freshness and food safety.
• Became familiar with products to answer questions and make suggestions.
• Addressed guest needs, questions, or concerns to create an optimal experience.
• Maintained quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Promoted a positive work environment through effective communication and teamwork among staff members.

Team member with a strong commitment to learning and achieving excellence across all departments. Prioritised safety while maintaining positive customer and staff relationships. Proactive and dedicated to success in a dynamic retail environment.

• Kept work areas clean, organised, and safe to promote efficiency and team safety.
• Remained available to cover during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately, while prioritising safety.
• Developed strong cooperative relationships with coworkers and managers.
• Approached all tasks with optimism, and a mindset dedicated to productivity and efficiency
• Worked different stations to provide optimal coverage and meet production goals.
• Assisted with inventory counts and stocking of merchandise.
• Trained new team members on company procedures and safety requirements.
• Assisted customers in selecting merchandise best suited to needs.
• Gained experience in different departments and areas to further assist in store operations and expand overall knowledge.
• Managed multiple tasks simultaneously by prioritising effectively and adjusting workload as necessary to meet deadlines.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Addressed and resolved any customer complaints in a polite and professional manner.
• Received recognition for excellent customer service through active, empathetic listening and timely resolution of concerns and queries.