Fiona Muldoon
Brisbane,QLD
Summary
Passionate hospitality worker with five years of experience with a background in diverse roles within the industry. I have strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
All Rounder
Middlemount Hotel and Motel
Middlemount, QLD
09.2023 - 04.2024
- Performed opening and closing duties as bar supervisor such as setting up glasses and bar equipment and restocking items.
- Operating TAB and Keno.
- Managed and organized room bookings for the motel
- Provided exemplary customer service at all times while interacting with patrons.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Inspected bar area to ensure cleanliness and proper setup.
Waitress & Bar Staff
Rue Main Street
Omagh, Northern Ireland
06.2022 - 08.2023
- Developed positive relationships with regular customers through friendly conversation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Processed payments accurately using POS systems.
- Presented food and beverages to guests at tables.
Bartender
Forge Bar
Dromore, Northern Ireland
02.2021 - 02.2022
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Retail Customer Service Associate
Spar
Dromore, Northern Ireland
09.2018 - 05.2021
- Maintained high levels of customer service satisfaction.
- Performed cash register operations including opening and closing procedures.
- Provided exceptional customer service by meeting the needs of shoppers.
Kitchen Hand
Spar Deli
Dromore, Northern Ireland
09.2018 - 05.2021
- Followed all health code guidelines when handling food items.
- Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
- Maintained cleanliness and organization in the kitchen and prep areas.
- Assisting with the daily running of the full deli operation, including food to go, deli, hot food, and bakery within the Spar shop.
Education
Bachelor of Science - Communication Management and Public Relations
Ulster University Jordanstown
Belfast Northern Ireland01-2022
Skills
- Customer Relations
- Analytical and Critical Thinking
- Strong leadership
- Thrive under pressure
- Time management
- Excellent verbal and written communication
- Outgoing Personality
Certification
- QLD RSA
References
References available upon request.
Timeline
All Rounder
Middlemount Hotel and Motel
09.2023 - 04.2024
Waitress & Bar Staff
Rue Main Street
06.2022 - 08.2023
Bartender
Forge Bar
02.2021 - 02.2022
Retail Customer Service Associate
Spar
09.2018 - 05.2021
Kitchen Hand
Spar Deli
09.2018 - 05.2021
Bachelor of Science - Communication Management and Public Relations
Ulster University Jordanstown
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