Fardowsa Yussuf
Summary
Dynamic administrative professional with a proven track record at St Vincent's Public Hospital, excelling in customer engagement and data entry. Recognized for enhancing operational efficiency and maintaining confidentiality. Strong communication skills fostered positive relationships, while attention to detail ensured accurate record-keeping and improved processes in health information management.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
St Vincent's Public Hospital
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Health Information Services Clerk
Northern Health
06.2022 - 08.2023
- Reviewed charts and flagged incomplete or inaccurate information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Contributed to improved billing processes through accurate coding and documentation of patient diagnoses and treatments.
- Enhanced efficiency in the Health Information Services department by organizing and maintaining a streamlined filing system.
COVID-19 Contact Tracer
Northern Health
01.2022 - 06.2022
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
Store Team Member
Savers
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Youth Leader
Darebin City Council
2019 - 2020
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
Education
BBA - Psychological Science
Swinburne University of Technology
Melbourne, VIC01-2024
Certificate III in Individual Support
VICSEG
Skills
- Reliability and punctuality
- Customer engagement
- Data entry proficiency
- Strong communication and interpersonal skills
- Attention to detail
- Organization
Timeline
Administrative Assistant
St Vincent's Public Hospital
08.2023 - Current
Health Information Services Clerk
Northern Health
06.2022 - 08.2023
COVID-19 Contact Tracer
Northern Health
01.2022 - 06.2022
Store Team Member
Savers
Youth Leader
Darebin City Council
2019 - 2020
BBA - Psychological Science
Swinburne University of Technology
Certificate III in Individual Support
VICSEG
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