Summary
Overview
Work History
Education
Skills
Timeline
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Fardowsa Yussuf

Summary

Dynamic administrative professional with a proven track record at St Vincent's Public Hospital, excelling in customer engagement and data entry. Recognized for enhancing operational efficiency and maintaining confidentiality. Strong communication skills fostered positive relationships, while attention to detail ensured accurate record-keeping and improved processes in health information management.

Overview

2026
2026
years of professional experience

Work History

Administrative Assistant

St Vincent's Public Hospital
08.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Deliver customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Health Information Services Clerk

Northern Health
06.2022 - 08.2023
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Contributed to improved billing processes through accurate coding and documentation of patient diagnoses and treatments.
  • Enhanced efficiency in the Health Information Services department by organizing and maintaining a streamlined filing system.

COVID-19 Contact Tracer

Northern Health
01.2022 - 06.2022
  • Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
  • Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.

Store Team Member

Savers
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.

Youth Leader

Darebin City Council
2019 - 2020
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.

Education

BBA - Psychological Science

Swinburne University of Technology
Melbourne, VIC
01-2024

Certificate III in Individual Support

VICSEG

Skills

  • Reliability and punctuality
  • Customer engagement
  • Data entry proficiency
  • Strong communication and interpersonal skills
  • Attention to detail
  • Organization

Timeline

Administrative Assistant

St Vincent's Public Hospital
08.2023 - Current

Health Information Services Clerk

Northern Health
06.2022 - 08.2023

COVID-19 Contact Tracer

Northern Health
01.2022 - 06.2022

Store Team Member

Savers

Youth Leader

Darebin City Council
2019 - 2020

BBA - Psychological Science

Swinburne University of Technology

Certificate III in Individual Support

VICSEG
Fardowsa Yussuf