NOUHA TALEB
Cabramatta West,NSW
Summary
Newly certified Phlebotomist excited to launch career with respected lab. Well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining the highest quality control standards. Adept in variety of computer programs with the ability accurately update patient records.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Receptionist
Karl Excavation and Construction
Sydney, Australia
01.2017 - Current
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Balanced machine operation availability, customer schedules and maximum load levels when scheduling appointments.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Tutor
Cecil Hills High School
Cecil Hills, NSW
03.2018 - 10.2018
- Conducted tutorial services for struggling, average and advanced students to provide academic support in english and science
- Evaluated and documented student progress and behaviour, recommending tactics to improve tutoring effectiveness.
- Tracked progress in order to identify opportunities to enhance tutoring methods and help students achieve optimum results.
- Spearheaded group tutoring sessions to help students struggling in similar areas.
- Worked with students in classrooms, small study areas or home environments to provide educational support.
Customer Service Assistant
BABY BOUNCE
Sydney, Australia
02.2015 - 11.2015
- Worked as a sales assistant at baby bounce which involved working at the register, assisting customers, and organising the store for my day-day duties.
- Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner.
- Achieved or surpassed revenue targets with successful promotions of baby products during routine inbound calls and outbound sales follow-ups.
- Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service.
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and issues.
Education
Bachelor of Advanced Science - Biochemistry And Molecular Biology
WESTERN SYDNEY UNIVERSITY
2019
Certificate III in Pathology Collection - Pathology Blood Collection
TAFE NSW - Campbelltown
Campbelltown, NSW2019
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Malek Fahd High School
Greenacre, NSWSkills
- Full license
- Bilingual; can speak fluent Arabic
- Team work
- Have a love for interacting with people
- Willing to participate in shift work and be allocated to different areas
- Multi-tasking
- Use own initiative
- Extremely organised
- Ability to coordinate
- Memorization and recall
- Scheduling
Certification
Lab induction and PC2 training certificate at the Ingham Institute
Recent First Aid certificate
Timeline
Tutor
Cecil Hills High School
03.2018 - 10.2018
Office Receptionist
Karl Excavation and Construction
01.2017 - Current
Customer Service Assistant
BABY BOUNCE
02.2015 - 11.2015
Bachelor of Advanced Science - Biochemistry And Molecular Biology
WESTERN SYDNEY UNIVERSITY
Certificate III in Pathology Collection - Pathology Blood Collection
TAFE NSW - Campbelltown
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Malek Fahd High School