Noura Bakkar

• Respond to customer queries, make product recommendations and

provide samples

Help customers locate, choose and buy products

• Weigh, label, package and make products ready for billing and delivery

• Stock and organise displays and showcases

Clean the work areas and maintain tools and equipment.

• Coordinate with other staff in following food safety and hygiene

procedures according to company policy

• Ensure prompt service and high level of customer satisfaction.

As part of the production team member, I was responsible for the

following:

Assisting with production line set up and breakdown

repairs, in addition to reporting potential process improvements

Maintain day to day GMP practice

Undertaking regular inspections and maintenance of equipment to

ensure production capacity and quality is consistently achieved

Increased production by 7% through actively being a runner for the

responsible line

Building medical analysers, droppers and pack them for shipment.

I was assigned by Ikea Australia as a customer service exchange and

return, my duties for this role included the following: Demonstrate

courteous and friendly customer service in every interaction with

customer

The ability to resolve complex complaints, focusing on a positive

customer resolution

• Provide constant feedback to assist in continuous improvement of

processes

• Accurately maintain customer records in the CRM system

• Record and action reported product failures and customer complaints

specific products and services

• Build and develop operational relationships with IKEA service suppliers

and store stakeholders

Coaching and training co-workers in processing returns and

exchanges

• Consistently meeting the KPI of serving customers within 1.32 mins.

My duties for this role included the following: Balanced a cash drawer

at the beginning and end of each shift

•Processed debit and credit card transactions

• Operated electronic scanners and cash registers

Follow all policies as they related to customer confidentiality

• Create a positive atmosphere by greeting and providing a pleasant,

friendly experience

• Dedicated and careful high-level of accuracy and strong attention to

detail

• Demonstrated the ability to assist customers to sign up for store

reward programs and apply for store gift cards

• Answered customers questions concerning location, price, and use of

merchandise.

return, my duties for this role included the following: Demonstrate

courteous and friendly customer service in every interaction

customer

The ability to resolve complex complaints, focusing on a positive

customer resolution

•Provide constant feedback to assist in continuous improver

processes

Accurately maintain customer records in the CRM system

Record and action reported product failures and customer c

specific products and services

Build and develop operational relationships with IKEA service

and store stakeholders