NOURA FAILI
Adelaide,SA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Energetic and detail-oriented. Passionate about building customer connections and maximising sales.
Overview
8
8
years of professional experience
Work History
Vacancy Manager
Jobs Statewide
11.2023 - Current
- Lead and coordinate continuous business performance projects and activities throughout
- Assure the achievement of day-to-day operational quality standards through continuous analysis and remedial action
- Ensured the quality and level of activity of vacancy and jobseeker-based matching
- Assure that operations are compliant with operational guidelines and contractual requirements
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assure that systems operations and actions including claims for placements and outcomes are timely and accurate and analyse business performance in relation to targets in key result areas and key performance indicators
- Analyse performance trends and act on a remedial basis to improve performance or prevent performance decline
- Provide quality customer service to businesses and job seekers
- Operate business reporting and transaction system
- Placement and claims collation
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
Team Leader
Singtel Optus
03.2022 - 10.2023
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in daily, weekly and monthly plans to inform employees of expectations and deliverables.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held daily team meetings to share information and ensure consultant's issues are covered by providing communication and product offers
- Built strong relationships with customers through positive attitude and attentive response.
Telesales Consultant
Singtel Optus
11.2021 - 03.2022
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Informed current and prospective customers of promotions and new or upgraded products.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Asked questions to understand customer requirements.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Implemented upselling techniques to increase revenue and move product.
- Handles both inbound and outbound calls to customers
Store Manager
Mavaya
09.2019 - 11.2021
- Help maintain number one position in its tier nationally in 2018/2019 Nine times nominated for great customer service, great sales experience and great team work.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Displayed merchandise by arranging in appealing ways to increase sales.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Supervised sales team of, stepping in to support employees and deliver smooth sales processes for clients.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Sales Associate
Mavaya
09.2015 - 09.2019
- Working as part of sales team to deliver solutions for both the business and consumers. Conferred with manager to increase sales revenue and assisted the manager with key responsibilities of daily duties.
- Guided customers in identifying service plans and phones to meet their needs; explained details of insurance, warranty programs, and additional programs available.
- Supported the store manager to increase month-to-month sales revenues.
- Assisted in training new representatives within Mavaya to build on their skills.
- Guided customers in identifying service plans and phones to meet their needs; explained details of insurance and warranty programs.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Psychology
Bachelor of Psychological Science And Counselling
Skills
- Strategic Thinking
- Achieving Sales Targets
- Coaching and Developing
- Client Relationship-Building
- Employee Performance Reviews
- Team Meetings
- Performance Evaluations
- Selling Skills
Timeline
Vacancy Manager
Jobs Statewide
11.2023 - Current
Team Leader
Singtel Optus
03.2022 - 10.2023
Telesales Consultant
Singtel Optus
11.2021 - 03.2022
Store Manager
Mavaya
09.2019 - 11.2021
Sales Associate
Mavaya
09.2015 - 09.2019
Psychology
Bachelor of Psychological Science And Counselling
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